İlhami Öner

Established and managed the Customer Support team and
operational processes.
Prepared operational procedures, workflows and internal
documentation.
Built end-to-end TRY and crypto deposit/withdrawal
operational flows.
Designed platform security and user operation processes.
Created operational workflows for MKK processes.
Took an active role in TÜBİTAK, SPK, MASAK and independent
audit processes.
Established KYC, video verification and KYB operational
processes and provided team training.
Managed liquidity provider onboarding processes.
Built treasury operation flows and participated in approval
mechanisms.
Took part in bank onboarding and TÖS processes.
Supported the operational design of OTC processes.
Tested product features developed by Product teams and
managed feedback/improvement processes.
Managed platform content creation and operational follow-up
processes.
Monitored SPK and MASAK regulations and ensured
operational compliance with regulatory requirements.
Designed admin panel operational structures and prepared
BRDs for Product teams.
Managed third-party integrations including Finekra, Fineksus
and Chainalysis.

Managed cryptocurrency listing, delisting and product
update processes end-to-end.
Prepared BRDs for new products and features and
coordinated go-live processes with Product and Tech teams.
Managed customer support operations, QA controls and user complaint processes.
Managed operational flows for campaigns, onboarding and user experience processes.
Managed banners, push notifications, pop-ups, e-mail and announcement operations.
Worked on improving KYC completion, first deposit and first trade conversion rates.
Analyzed platform data to improve trading volume, user experience and operational
efficiency.
Managed operational controls for TRY/crypto deposit-withdrawal processes in
coordination with Fraud and Compliance teams.
Conducted market research for new listings and managed communication processes
with projects.
Coordinated market maker, orderbook and listing configuration processes.
Managed web and mobile campaign/content operations through the admin panel.
Worked closely with technical teams on bug tracking, testing and product
improvement processes.
Conducted competitor and market analysis to monitor industry developments.
Reviewed marketing and content materials to ensure product and platform
compatibility.

Managed KYC (individual) and KYB (corporate) onboarding processes.
Worked in coordination with Fraud and Compliance teams during operational
processes.
Responded to customer support requests via e-mail and live chat channels.
Managed ticket follow-up processes and ensured resolution within SLA timelines.
Communicated with domestic and international customers through outbound calls.

Executed multi-leg arbitrage trades between local and global cryptocurrency
exchanges using TRY/TRY, TRY/USDT/TRY and USD/TRY/USDT strategies.
Developed arbitrage strategies across USD/TRY, USD/USDT and USDT/TRY trading
pairs.
Built monitoring and arbitrage tracking bots using API integrations and managed
automated order execution processes.
Gained experience in market monitoring, spread analysis, liquidity management
and transaction cost optimization.
Managed arbitrage operations through P2P platforms and alternative payment
methods.
Significantly grew personal portfolio performance through active arbitrage
strategies.

Supported documentation processes for R&D and Design Center projects and
prepared annual activity reports.
Managed basic operational tasks such as invoice entries through Excel-based
workflows.
Assisted audit processes by using Excel functions including Pivot Tables and
VLOOKUP for reporting and calculation tasks.
Gained experience in corporate audit and reporting processes.