Liú Emily

Updating data and ensuring its accuracy across social media platforms and e- commerce channels.
Maintaining a high-quality standard of customer service by promptly responding to all comments, reviews, chat messages, and messages on Facebook and e-commerce.
Ensuring a swift response time of within 30 minutes during working hours for queries received on Facebook and e-commerce platforms.
Initiating call connections with leads showing purchase interest through comments, messages, and Viber on Facebook and e-commerce channels.
Effectively converting positive leads into sales and consistently following up on pending leads every week. Achieving a high resolution rate for all customer queries and issues.
Ensuring accuracy in tracking end-to-end data related to customer interactions and sales.
Generating monthly and quarterly reports, including updates to the team and marketing monthly sale reports presented through PowerPoint.
Providing concise summaries of Facebook and e-commerce sales performance for inclusion.

Monitoring and maintaining high call quality standards among Contact Center (CC) agents, focusing on. Answer Rate: Ensuring timely responses to customer inquiries, both before and after query resolution.
Welcome Call Execution: Adhering to the Service Level Agreement (SLA) of completing welcome calls within 3 days for new customers. Productivity: Maximizing efficiency in handling customer interactions to meet service goals.
Outbound Contact Rate: Initiating proactive outreach to customers as required. Call Utilization Rate: Optimizing the utilization of available call time for effective customer service delivery.
Prospect Ticket Resolution Rate: Achieving a high rate of resolution for tickets related to potential customers. Ensuring timely and accurate logging of customer interactions into the Ameyo system for efficient tracking and analysis, ensuring concise reporting and record-keeping for inclusion.

Responding promptly and effectively to client queries regarding product specifications and uses, ensuring customer satisfaction.
Conducting meetings with clients to negotiate and finalize contracts, maintaining clear communication and meeting their requirements. Building and maintaining strong customer relationships, tracking sales data, and generating performance reports to identify areas for improvement.
Tracking sales data and managing franchise shop operations in alignment with customer relationship management strategies.
Proactively identifying sales opportunities through online platforms, securing new appointments, and establishing contracts for new shop locations to drive business growth and expansion.

Monitor company email account for correspondence and promptly report important emails to the director. Coordinate with relevant teams and respond promptly to urgent emails.
Answer telephones, direct calls, and take messages. Distribute accurate messages to related teams. Handle typing, reports, and correspondence tasks efficiently.