Key Account Manager
Al Mansoor Enterprises LLC
مجموع سنوات الخبرة :14 years, 4 أشهر
• Manage & retain relationships with existing clients and increasing client base-The
headcount of manpower supply was increased by 500 numbers for one year.
• Identify & analyze clients’ needs, train coordinators to develop business strength,
keeping current clients satisfied and delivering exceptional client service on a day-
to-day basis.
• Ensure the timely and successful delivery of our solutions according to clients’
needs and objectives.
• Handle client’s requirement for manpower hire & conducting recruitment campaign.
• Assist company higher management to develop growth strategies and plans.
• Coordinate with Legal Dept. for drafting and reviewing contracts based on different
requirements from clients.
• Overall monitor record of all employees in clients’ sites and approve requests
submitted by site coordinators i.e. employee status change, leave management,
ticketing requests, securing replacements/relievers, investigating disciplinary cases
and recommending corrective actions ... etc.
• Coordinate between the clients and all internal teams: Admin, Finance, Purchasing,
Quality Management Control (QMC), Government Relations (PRO) and follow-up on
all related matters.
• Assist in implementing changes to effect continual improvement in services
provided, and comply with regulatory and legal requirements.
• Assist in all matters relating to Client’s Contract Administration.
• Assist Finance Dept. in invoicing process and payment collection.
• Maintain a daily log of important information to share with the Client and with the
concerned Departments i.e. Mobilization and De-Mobilization.
Support in all HR functions including recruitment, staff training, counseling, etc.
Follow up all the procedures of visa processing of new employees, working closely with PRO Dept. for work from the Ministry of Labor and Immigration & other government Depts.
Safely keep all documents in accordance with the ISO System. Also, assists in reviewing the work methods procedures to further streamline the activities.
Support the QMS Coordinator in implementing safety training programs to ensure optimal client-wide performance.
Provide administrative support in the preparation of correspondence, reports, schedules, materials, and various employees' issues by collating and collecting the required data.
Monitor monthly timesheets submitted by site coordinators and resolve all the issues related to wages, manage the evaluation of the employees monthly.
Assist to calculate EOSB of the employees after termination of employment
contract.
Deal with the employees about the offer letter, termination/ resignation and changing of work locations, etc.
Assist to obtain requested letters for employees.
Produce monthly HR reports(Newcomers, leavers, total headcount)
Maintain accurate employee records in compliance with legal requirements.
Attend employee enquires on company policies and procedures.
Directly receive and carry out orders and instructions from Chief Executive
Officer / Manager.
• Direct report to Chief Executive Officer/Manager.
• Schedule meetings and appointments.
• Organize and maintains both on hard and softcopy files of clients and suppliers.
• Disseminate information by using the telephone, mail service and e-mail.
• Maintain and establishes an updated filing system and database.
• Compose and answers correspondence, and send to destination through fax, email
or Courier /postal services.
• Prepare invoices on sales and collection with corresponding Material Inspection.
• Prepare material Approval Request and Work Inspection Request.
• Update the CEO/Manager every now and then regarding incoming and outgoing
transactions of the company.
• Personally meet client if necessary to discuss company related matters.
• Prepare and disburses cheque payments.
• Prepare payment voucher for cash or cheque issuance and receipt vouchers for
collected or received payment from clients or walk in costumers.
• Handle incoming and outgoing calls, mail, email and fax.
• Monitor and handle the flow of petty cash fund.
• Prepare statistical reports such as fuel and communication expenses of the
company.
• Order office suppliers and monitors inventory
• Prepare and maintains telephone directory and other company information.
• Maintain the condition of the office and arranging for necessary repairs.
• Handle travel of top officers.
• Schedule and books manpower’s ticket for vacation and/or exit.
• Schedule applicants for an interview, evaluates their CV’s, makes initial interview
and hands on examination.
• Verify accuracy of Timesheets, prepares payroll and pay slip of Showroom
personnel and
Responsible for office work overall administration, compiling meeting agendas and
minutes.
• Make arrangement related to employee’s travel, guest/client from other country;
• Make reservations airline tickets booking, car rental, catering service etc.
• Coordinate and maintain schedule/calendar for General Manager.
• Responsible in monitoring messengers deliveries and reports performances.
• Maintain and establishes an updated filing system and database.
• Responsible in developing documents and composing paper and electronic
correspondence.
• Responsible in maintaining office supply inventory and facilities.
• Prepare summary report for and discuss with top management.
• Responsible for shift schedule to include: work station assignments/rotations,
overtime assignment, back-up for absent employees, and shift rotations.
• Monitor and ensure company policies are followed by all staff.
• Coordinate material request, including the follow-ups in processing of checks for
payment, and preparing an acknowledgement for orders fulfilled.
• Receive and inspects purchased/ delivered items in accordance to approved PO,
Delivery Receipt and Sales invoice.
• Assume receptionist duties, greet public and refer them to appropriate staff
members, answer phone calls, and take messages.
• Perform basic functions and preparing payroll of personnel and staff.
• Perform other duties that may be assigned from time to time.