Customer Service Professional
Emirates Airline
Total years of experience :6 years, 1 Months
Provided positive customer experience for all customers and ensured a smooth execution of the end-to-end Emirates
customer service standard called I Promise.
Handled in coming phone calls and customer queries and provided suitable solutions.
Examined travel documents such as passports and visas of di erent categories to determine if passengers are fit for
travel.
guided each and every passenger on safety procedures and provided information on prohibited and dangerous items.
Managed a high-volume workload within a deadline-driven environment.
Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and
monthly reports.
Resolved customer complaints by investigating problems; developing solutions; preparing reports; making
recommendations to management.
Made new product recommendations and carried out market research.
Handled cash and card payments and provided daily sales reports.
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