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Liliia Mykoliuk, Customer Accounts Manager

Liliia Mykoliuk

Customer Accounts Manager·Infofort

United Arab Emirates

Master's degree, International

Work experience

Total years of experience: 12 years, 5 months

Customer Accounts Manager

August 2021 - Present

Infofort

Dubai, United Arab Emirates

August 2021 - Present

• drive the entire sales cycle from initial customer engagement to closed deals;
• creating new sales leads,
• visiting potential customers and prospects for new business and conducting a professional presentation,
• providing customers with quotations, cost calculations,
• representing company during events/exhibitions,
• negotiating prices, delivery and specifications with sales manager,
• maintaining and developing relationships with existing customers via meetings, telephone calls and e-mails,
• negotiating the terms of Agreement and closing the sale,
• reviewing own sales performance and meet or exceed targets,
• follow all the company policies, procedures and ensures that they are communicated and implemented within the team,
• reporting to Sales Director on weekly basis

Company industry:
Administration Support Services
Job role:
Information Technology

Sales And Business Development Manager

February 2021 - July 2021

Sobha

Dubai, United Arab Emirates

February 2021 - July 2021

• supervises real estate sales agents;
• generating client leads; analyzing market trends, intermediate negotiation processes ensuring a fair and honest deals;
• developing a sales strategy to achieve organizational sales goals and revenues;
• knowledge of local demographic and economic trends to guide customers with integrity and build trust;
• adhere and ensure compliance with the company guidelines and policies;
• presentation to customers on Sobha Hartland project.

Company industry:
Real Estate
Job role:
Sales

Business Development Executive

January 2020 - June 2020

Al Moosa

Dubai, United Arab Emirates

January 2020 - June 2020

• reaching out, connecting, building and maintaining relationships with prospects, potential clients, agents, and partners;
• develop and conduct presentations and seminars to large groups of potential clients detailing benefits of financial advice;
• regular marketing analysis;
• closing deals with prospects, potential clients, agents, and partners;
• reporting to senior management on daily and weekly basis.

Company industry:
Real Estate
Job role:
Sales

Property Consultant

November 2017 - December 2019

Danube Properties LLC

United Arab Emirates

November 2017 - December 2019

regularly attend and actively participate in property events - road-show,
exhibitions in UAE (Dubai), Russia (Moscow), Kazakhstan (Almaty and Astana)
and Eastern Africa (Kenya, Uganda, Tanzania);
* establish and maintain relations with new clients and retention of old ones;
* achieving and maintaining sales target;
* focused on quality lead generation;
* completing all sale transactions as per company policy;
* resolve customer’s complaints; determine the cause of the problem; select and explain the best
solution to solve the problem; follow to ensure resolution;
* analyzing and researching the latest products and regulations to provide accurate information to
the customer on upcoming marketing trends;
* providing regular reports and feedback to the

Company industry:
Real Estate
Job role:
Sales

Sales Assistant

March 2012 - June 2016

Dubai Duty Free

United Arab Emirates

March 2012 - June 2016

worked as a part of international staff team;
* provided passengers with excellent customer service;
* worked for luxury brand;
* assisted VIP customers.
Page 1|Liliia Mykoliuk
Time Management: Ability to arrange
my working time so that all tasks will be
fulfilled and space for creativity, self-
education, and market trends research
will appear.
Documents Management: Ability to
create, edit, and manage documents,
such as Presentations, Contracts,
Proposals, Invoices, etc.

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Volyn National University

June 2008

June 2008

Master's degree, International

Ukraine

GPA (percentage): 95%

GPA (percentage): 95%

Faculty of International Relations

Volyn National University

January 2008

January 2008

High school or equivalent, International

Ukraine

)

Skills

TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
FINANCE
Expert
FINANCE
Expert
MARKETING
Expert
MARKETING
Expert
MATERIALS MANAGEMENT
Expert
MATERIALS MANAGEMENT
Expert
ADOBE PHOTOSHOP
Beginner
ADOBE PHOTOSHOP
Beginner
ADVERTISING
Beginner
ADVERTISING
Beginner
BENEFITS ADMINISTRATION
Beginner
BENEFITS ADMINISTRATION
Beginner
BUSINESS DEVELOPMENT
Beginner
BUSINESS DEVELOPMENT
Beginner
CLOSING
Beginner
CLOSING
Beginner
CONTRACT MANAGEMENT
Beginner
CONTRACT MANAGEMENT
Beginner

Languages

English

Expert

Polish

Expert

Russian

Expert

Ukrainian

Expert