Head of Client Relations
Shaikh Holdings
Total des années d'expérience :13 years, 11 Mois
“The Shaikh Group is a luxury property development firm with operations in both UAE & USA, their developments range from luxury villas, branded hotels & student accommodation.”
•Developing & nurturing strong long-term client & vendor relationships.
•Introducing procedures to manage all client relations and inquiries.
•Implemented a ticketing system speeding up client enquiry response rates.
•Managing the setup of the CRM system allowing all departments to work more effectively.
•PR & Marketing - Press releases, newsletters, social media, re-designing websites.
•Arranging client events, entertainment & ‘days out’.
• Recruiting and Managing assistants & executives.
“New Business start-up aimed at B2C SME’s to help drive their digital marketing. My clients range from interior design businesses to Restaurants & Bars."
•New Business Development & implementation of digital & social media strategies.
•Content Creation such as designing & running photo competitions, giveaways, quizzes & coupons with the aim to gather data, incentivise UGC, drive visibility, engagement & sales.
•Analytics to show engagement levels, conversions and ROI.
•Organising sponsorship for events (Ranging from 35k to 250k)
“Edge is a boutique investments agency specialising in VCT funding within the media & events sectors.”
•Meeting with clients daily to ensure the smooth running of their investment portfolios.
•Investor Relations communications through annual reports & quarterly mail outs.
•Implemented a new CRM strategy
•Calculating investment valuations.
•Organised Investor events.
“RT Fact is a luxury boutique company offering bespoke Interior Design services and silk flower products.”
•Developing strong client & supplier relationships.
•Business development - B2B & B2C.
•Running all digital communication.
“Bare Minerals is an organic cosmetics brand with concessions in all leading department stores globally.”
•Meet high sales targets.
•Build a strong rapport with clients.
•Report sales figures to area sales managers.