Technical Support Specialist-ICT
Chevron
Total years of experience :22 years, 4 Months
Server Administration:
Manage Share folders, assign/remove access permission for users as required.
Manage file and print servers for Chevron Bangladesh.
Manage SMS servers for Chevron Bangladesh.
User ID creation for new computer users.
Manage local sever data backup.
IT end Users Support:
Provide IT Level 1 and Level 2 support In Dhaka Office and extend to field locations.
Expert in ITSM Remedy System and ServiceNow Platform.
Managing Microsoft products like Microsoft Office 365, Microsoft Teams, OneDrive and others Microsoft products.
Install, maintain and troubleshoot in GIL Environment for End Users.
Providing application related solutions to the end users like, JDE, ARIBA,
Identify and resolve Network related problems. .
Act as Smart Badge Agent for Bangladesh IT clients.
Install and configure technical computing systems like Geology & Geophysics (G&G), Petrel, Primavera applications.
Meeting Room Collaboration like Video Conference and WebEx Support.
Project & Application Management:
IT Project Planning for deployment any solutions for end users.
Priority set as per department for project deployment
Early Adaptor select for Pilot Project Deployment and communicate with users. Post Project deployment support and identify the error after that mange solutions .
IT Compliance Management:
Aware and mitigate to users for Cyber security related threat
Prepare and submit Monthly Compliance Report into the assign system
Maintain and update WAM information
Prepare and applied security Controls in Servers.
IC&T Inventory Control & Documentation:
Maintain IT Hardware and Software inventory.
Maintain IT Hardware dispatch list.
Problem Escalation and Follow Up:
Escalate higher level problem resolution and follow up with next level system administrators and / or other corporate IT Support Desk.
Issue icket for Remedy system and follow up.
Maintain liaison with suppliers and vendors for Warranty and Service Issue
Position: IT Executive
• Designed, developed and maintained Local Area Network (LAN).
• Managed Windows NT, Windows 2000 Networks & integrated system, Standard Trouble Shooting & Practical Database Programs in MS SQL Server & VB.Net (C#) Access.
• Worked with Dot Matrix, Ink-Jet Bubble Jet And Laser Printer.
• Supported and managed the activity of a Local Area Network using Windows NT/98/2000/XP.
• Install, Configure & Troubleshoot LAN, WAN.
• Email administration, Hardware support, Hardware & software inventory and license management, installation, configuration and repair of network equipment.
• Expert on network design, analysis, troubleshooting under TCP/IP protocols
• Provided online & onsite technical support to client.
• Experienced in managing an IT help desk
• Designed and implemented complex GUI applications under WINDOWS 2000/XP environment using Visual Basic 6.0, SQL Server, SQL, PL-SQL, ORACLE, Crystal Report and MS Access.
• Redeveloped and reengineered several databases and Crystal Reports.
Position: Computer Engineer
• Designed and implemented complex GUI and RDBMS applications under WINDOWS 98/XP environment using C, C++, Visual C++, Visual Basic 6.0, SQL, PL-SQL, SQL Server, MS Access.
• Designed, developed and maintained Local Area Network (LAN).
• Supported and managed the activity of a Local Area Network using Windows NT/98/2000/XP.
• Install, Configure & Troubleshoot LAN, WAN.
Project Done:
o Project Name: Time Attendance & Access Control System
Language: Visual Basic 6.0 (Front End) SQL Server (Back End).
Position: Computer Engineer (Part Time)
• Designed, developed and tested various kinds of software using C, C++, and Visual Basic 6.0 under Windows 98 /XP environment based on company requirements.
• Designed, developed and maintained Local Area Network (LAN).
• Supported and managed the activity of a Local Area Network using Windows NT/98/2000/XP.
• Install, Configure & Troubleshoot LAN, WAN.
• Expert on network design, analysis, troubleshooting under TCP/IP protocols
• Designed relational database applications on Windows 98/XP environment.
Project Done:
• Project Name: Inventory Control System
Language: Visual Basic 6.0 (Front End) MS Access (Back End).
Client: Hero Honda
Educational History: 2000-2004 Bachelor of Computer Science Computer Science and Engineering Faculty University of Pune, India. Result: 1st Class 1996-1998 Higher Secondary Certificate Ideal College, Dhaka Board, Dhaka, Bangladesh. Result: 2nd Class 1994-1996 Secondary School Certificate Jessore Board, Jessore, Bangladesh. Result: 1st Class Professional History: 2002-2003 Diploma In Software Engineering SSi Limited K.B.K. Technologies, Pune, India. 2002-2003 Diploma In Hardware & Networking Microsoft Computer Education Affiliated by C-DAC, Pune, India.
