limran Bijapuri

Assist clients and engineers in collaborating with cross-functional teams to provide technical solutions.
Support customer engagement through consistent technical assistance and insights.
Facilitate feedback delivery to product sales and marketing teams for product enhancements.
Liaise between technical and business stakeholders to maintain project flow and client satisfaction.
Aid in mentoring a team of 4 support executives for effective technical issue resolution. Handle customer inquiries with
technical troubleshooting by addressing concerns and root causes.

Work with the team under AMC (Annual Maintenance Contract) Department in Bluestar Limited
Oversaw the planning and execution of annual maintenance contracts, ensuring timely service delivery and customer
satisfaction.
Worked with external vendors for specialized repairs and collaborated with clients to address their system needs
effectively and Maintained comprehensive service records, maintenance logs, and incident reports for chillers under
AMC.

Conducted hands-on PLC and HMI programming for pick-and-place and color sorting operations
Implemented 3D simulations for PLC systems and incorporated IoT technologies.