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limran Bijapuri, Trainee - Product Support

limran Bijapuri

Trainee - Product Support·Frootle India Pvt Ltd

India

Bachelor's degree, Mechatronics Engineering

Work experience

Total years of experience: 1 years, 10 months

Trainee - Product Support

January 2025 - Present

Frootle India Pvt Ltd

Mumbai, India •Hybrid

January 2025 - Present

Assist clients and engineers in collaborating with cross-functional teams to provide technical solutions.
Support customer engagement through consistent technical assistance and insights.
Facilitate feedback delivery to product sales and marketing teams for product enhancements.
Liaise between technical and business stakeholders to maintain project flow and client satisfaction.
Aid in mentoring a team of 4 support executives for effective technical issue resolution. Handle customer inquiries with
technical troubleshooting by addressing concerns and root causes.
Company industry:
Household Appliances

Apprenticeship

October 2024 - January 2025

Bluestar Limited

Ahmedabad, India

October 2024 - January 2025

Work with the team under AMC (Annual Maintenance Contract) Department in Bluestar Limited
Oversaw the planning and execution of annual maintenance contracts, ensuring timely service delivery and customer
satisfaction.
Worked with external vendors for specialized repairs and collaborated with clients to address their system needs
effectively and Maintained comprehensive service records, maintenance logs, and incident reports for chillers under
AMC.
Company industry:
General Engineering Consultancy

PLC Programmer

October 2023 - November 2023

Absolute Motion Pvt Ltd

Mumbai, India •Hybrid

October 2023 - November 2023

Conducted hands-on PLC and HMI programming for pick-and-place and color sorting operations
Implemented 3D simulations for PLC systems and incorporated IoT technologies.
Company industry:
Industrial Engineering & Automation

Education

Terna Engineering College

May 2024

May 2024

Bachelor's degree, Mechatronics Engineering

India

Bharati Vidyapeeth Institute Of Technology

June 2021

June 2021

Diploma, Mechanical Engineering

India

Skills

AFTERSALES
Intermediate
AFTERSALES
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MECHATRONICS
Intermediate
MECHATRONICS
Intermediate
ROBOTIC SYSTEMS
Intermediate
ROBOTIC SYSTEMS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate