Lina Ahmed Mohsen

Direct and oversee daily office operations, ensuring seamless workflow and
optimal productivity.
 Lead and coordinate cross-departmental and project team activities to drive
operational alignment.
 Supervise and mentor administrative staff, optimizing resource allocation to
enhance performance.
 Manage official correspondence, documentation, and reporting with accuracy
and confidentiality.
 Provide strategic logistical and communication support to project management
teams.
 Ensure full compliance with corporate policies, regulatory requirements, and
safety protocols.
 Coordinate with contractors, engineers, and suppliers to monitor project
progress, resolve issues, and ensure deliverables meet company requirements.
 Assist in the development and expansion of Colombian coffee shop franchises,
including site selection, layout planning, and operational setup.
 Monitor franchise performance, provide guidance on operational standards,
and implement best practices to optimize efficiency and customer experience.
 Support procurement and vendor management for projects and franchise
needs, ensuring cost-effectiveness and quality compliance.
 Prepare reports and updates for senior management on project progress,
franchise performance, and operational initiatives.
 Collaborate with cross-functional teams to align project execution with
business objectives and franchise growth strategies.
 Support the expansion and development of franchise operations, ensuring
alignment with strategic growth plans.
 Monitor project progress against established timelines, proactively addressing
delays and bottlenecks.
 Assist in procurement activities, including obtaining and evaluating price
comparisons for assets and equipment.
 Collaborate with suppliers and contractors to ensure quality, cost efficiency,

-Managing client communications.
-Professional interacts directly with potential, new and existing clients.
-Educates patients on the necessary lifestyle changes involved in a diabetes diagnosis, including nutrition, medication, physical activity and glucose testing.
-Collects patient data to monitor health status and proactively.
-Manage the patient's condition.
-Provide quality customer service, while increasing the company’s revenues through increased sales.
-Support in outbound activities related to promotional or sales campaigns.
-Stress management and coping skills in daily activities.
-Usually performs many of the following tasks: Handling inquiries Answering incoming calls Offering customers products and services Performing administrative functions Updating client accounts Processing customer
correspondence
Plan appointments and events.
Acting as the point of contact between executives and employees/ clients.
High-quality Responsible to support senior managers in a timely and professional manner administrative and
clerical assistance to top-level executives.
Schedule meetings, making travel arrangements and organizing daily calendars.
Proactive, meet deadlines and communicate effectively.
Able to identify and address the needs of senior managers and perform administrative tasks to ensure our company’s workflow runs smoothly.

-Maintain and oversight of files; management of calendars, coordinating travel schedules and arrangements.
-Working knowledge of all records, policies, and publications.
-Understand and assist with the flow of confidential information.
-Arrange and log courier pick-up.
-Maintain the staff files and update the files list.
-Keep a good level of communication and co-ordination with secretaries of other divisions.
-Receipt, log and distribute the division correspondence, faxes, mail.
-Prepare minutes of meetings.
-Read & analyze incoming memos, submissions, & reports to determine their significance & plan their distribution.
-File and retrieve corporate documents, records, & reports.
-Greet visitors & determine whether they should be given access to specific individuals.
-Prepare responses to correspondence containing routine inquiries.
-Prepare agendas & make arrangements for committee, board, & other meetings.

-Translate some Arabic articles to English & typing it.
-Handling incoming & outgoing mails & faxes.
-Following up filing system.
-Writing & preparing wording of letters & memos.
-Dealing with the customers.
-Issuing periodic reports.
-Take minutes of meeting.

*Customer service department.
*Following up product production stages.
*Arranging GM meetings with company departments managers & heads of sections.
*Helping & following up customers complains.
*Dealing with the customers.
*Translating, editing & formatting subjects.
*Handling all incoming & outgoing mails & faxes.
*Making & following up hotels & airlines reservations.
*Issuing periodic reports.

-Translate some Arabic articles to English & typing it.
-Handling incoming & outgoing mails & faxes.
-Following up filing system.
-Helping in making some designs dealing with Corel Draw.
-Writing & preparing wording of letters & memos.
-Dealing with the customers.
-Issuing periodic reports.