Business Process Manager
Edita Food Industries
مجموع سنوات الخبرة :15 years, 6 أشهر
Establishing and setting up the Business Process Management project management department in the organization (previously, no PMO function was instituted in Edita)
Developing the vision, objectives, guidelines and plan for the Business Process Management department in line with the company’s vision, mission and strategy.
Conducting awareness sessions to executive management on the role of Business Process Management in relation to current projects and initiatives to be launched by the department.
Developing and reengineering all business processes into end to end policies and procedures manuals with clear ownership structures in coordination with process and activity owners.
Member of the ERP transformation programme responsible for communication and change management for each module.
Led a process improvement project to eliminate internal and external fraud cases resulting from SIM swap and multi SIM requests.
Coordinated Vodafone Egypt’s information management programme which includes 9 co-related tracks to provide system enhancements for data privacy, information security, raw data gathering, data analytics.
Managed a business improvement project to revamp the roaming high usage function which has resulted in reduction in fraud and revenue loss of more than 6M EGP to less than 100k EGP.
Managed the acquisition of an organization from proposal, transfer of shares until transitional phase and governance.
Managed the planning and execution of a customer experience project with the enterprise unit to transform the telephonic account management unit a call center-like unit with structured operational guidelines and processes and to enhance our customer experience by developing a single enterprise short code, end of call survey and sales follow up SMS.
Handled the 2012 and 2013 process owner evaluation of 70+ VF Group processes in coordination with Internal Audit and developed a standard process for future years.
Developed project management operational guidelines & framework to introduce junior new joiners to PM responsibilities and our methodologies (based on PMI standards)
Introduced corporate governance guidelines, terms of reference and monitoring techniques for all VF-EG's management committees to enhance our corporate governance tracking
Ensured successful transitioning into the implementation phase of the sales force automation (SFA) within the enterprise unit.
Developed policies & procedure manual for the Strategy unit's key outputs to ensure smooth succession planning.
Governed the executive committee and monthly & quarterly business reviews and continuously tracked other regular management committees to ensure they are aligned with the set terms of reference.
Developed project management guidelines for a drilling company covering all project management areas for all business units. This assignment included the development of a project management manual, future state processes for each project management area, project management templates and an operational manual for business users.
Developed Board, Board Committees and Management Committees terms of reference, Board members’ job descriptions and a code of conduct as part of a corporate governance enhancement project for government real estate investment companies and multiple banks.
Engaged in setting up corporate governance for a new subsidiary of a government based IT organization.
Developed processes and procedures for Card Center Unit for a leading Islamic bank in Qatar taking into account global leading practice, regulatory requirements and the bank’s Sharia beliefs.
Assessed the current state corporate banking and retail processes and practices of an Islamic bank in Qatar and developed future state corporate banking and retail processes and procedures taking into consideration leading practice, the bank’s vision and decisions taken by the bank’s Sharia Supervisory Board.
Assessed budgeting and reporting processes for a real estate investment company and developed future state processes and policies. This assignment included building a budgeting model and a financial reporting framework with financial statement templates for the client’s many subsidiaries as well as identifying and developing financial report templates for the client’s top management.
Developed policies, procedures manuals and process flows geared towards enhancing the quality of clients’ work and making operations more efficient covering:
- Finance & Accounting for a government entity and a real estate investment entity;
- Procurement & Tendering & Information Technology for a government entity;
- Internal and External Communications & Corporate Governance for a real estate investment entity; and
Performed an assessment of customer service capabilities of local and international competitors for a start-up insurance company.
Bachelor of Science in Business Administration (BSBA) with an emphasis on strategy Dean’s List: Spring 2007 (GPA of 3.6/4.0), Fall 2007 (GPA of 4.0/4.0), Spring 2008 (GPA of 4.0/4.0) Cumulative GPA of 3.37/4.0