Voice of Customer
Huawei
مجموع سنوات الخبرة :6 years, 1 أشهر
1- Analyze and synthesize data from multiple sources to understand customer support case drivers and the underlying causes leverage the expertise and partnerships to escalate and resolve the most important customer problems.
2- Anticipate and address customer pain points prior to feature launches.
3- Deliver reporting on key customer support metrics and trends to stakeholders
1- Takes a lead in the development implementation, monitoring and review of QA procedures.
2- Responsible to monitor operations to ensure every customer receives consistently positive experience, by RCA specialist.
3- Manage agent’s efficiency and performance & KPIs'.
1- Responsible for investigating claims, making decisions to give better solutions for customers.
2- Problem solving of customers issues of a product, service or experience.
addressing any concerns customers may have. My duties include handling many chats and emails to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems