Territory Manager
DHL express
Total years of experience :16 years, 7 Months
• Ensure that a high level of professional rapport is developed and maintained with all customers and follow up on all customer enquiries.
• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met
• Preparation of all MIS reports in accordance to the requirements Process
• Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met.
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer
• Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
• Research potential sales lead, develop and expand existing clients’ base.
• Managing the customers’ accounts to maintain and develop the relationship with customers.
• Daily Communications follow up, updates.
• Building and maintaining a regular flow of business & opportunities.
• Developing sales and meeting set growth targets.
• Handling reports (revenue, profit, product’s financial statement, ) with DHL management.
• Handling CRM (Customer opportunity management ecommerce Tool /Comet).
• Outdoor visits on weekly basis.
• Handling all requirements related to freight product.
• Ensure company requirements are met.
• Resolving conflicts.
• Maintain awareness of competitors’ services and rates structure.
-Monitor The IELTS exams
• Communicating with Freight forwarders & arranging for quotations and shipping in addition to following up on all quotations and shipping process
• Handling reporting and following up with company departments
• Communicating with clients in the Middle East and North Africa & handling all client orders within that area
• Manage and supervise all receiving, storing and shipping of customer products, with coordination with Company Management
• Implement the planning process to assure customer requirements are met within negotiating pricing and cost projections
• Analyze all operating data and reports for use by general management
• Manage customer processes and relationships
• Ability to work in a large fast-paced environment
• Coordinates all scheduling and product delivery activities with both affiliates and external customers
• Coordinates all scheduling and product delivery activities for land, air and ocean freight
• Coordinates all scheduling and product delivery activities with overseas shipments
• Continually demonstrate strong leadership and excellent managerial skills to promote and build positive team environment
• Identifies problems and coordinates staff member efforts to resolve problems with inventory procedures and systems
• Communicating with Freight Forwarders, arrange for quotations
• Pricing all kind of freight products and follow up with Freight forwarders
• Follow up with shippers and submit purchase orders for Imdad clients
• Handling customers’ requests and updates
• Researches imported goods and liquidity in the market
• Handling CRM and clients’ database
• Handling LCs (Letter of credit)/ transaction/ Insurance of all Shipments
• Handling all the operations procedures within the organization
• Handling clearance procedures and follow with clearance companies
• Preparing of all documentation for air carriers
• Coordination of shipments with carriers and clients
• Assisting the warehouse staff with the preparation of cargo for shipment, the billing/invoicing of all files in a timely manner and some negotiation of rates with carriers
Left company due to relocation of the company to remote area
Job Summary:
Maintain and develop the relationship with customers through being the one-stop-shop contact point to achieve Aramex growth organically/through new acquisitions and help develop Aramex services.
Duties and Responsibilities:
• Attain business growth by taking the following actions on and in-interaction with the customers:
- Managing the customers’ base to maintain and develop the relationship with customers and serving their needs
- Building and maintaining a regular flow of business opportunities
- Developing sales and meeting set growth targets
• Handle and resolve customers’ complaints to ensure customers are satisfied with the service
• Maintain proper customer information, provide customers with offers/ quotations, and update communications as needed on Aramex CRM systems.
• Manage and monitor the team’s top customers, customer service; communicating, shipments updates, and managing customers’ queries
• Field and indoor marketing and sales activities
• Pricing, costing, and invoicing and working with all Freight Products.
• Manage a customer account; maintaining customer’s relationship.
• Build and maintain a regular flow of business opportunities, and develop sales and contribute to meeting set growth targets.
• Maintain proper customer information, provide customers with offers/quotations (Freight, Express, Domestic & Logistics ...Etc), and update communications as needed on Aramex CRM systems
• Customer service: Communicating with top customers; shipments updates, and managing customers’ queries.
• Handling Customers Complaints, Field and indoor marketing and sales, pricing, costing, and invoicing.
