Medical Underwriting & Risk Analyst - Client Support EB
Gargash Insurance Services LLC
Total years of experience :6 years, 5 Months
- Assisted the entire marketing team, agents from different units with their applicants.
- Explained the underwriting decisions, clarified issues, defined the specific terms of insurance policies and addressed their queries.
- Provided comparison of plans and quotes as per client's preferences with competitive insurance premium.
- Explained benefits of the plans, exclusions, restrictions and any other concerns to facilitate the conversion of the business.
- Reviewed insurance applications for compliance and adherence.
- Worked closely with the underwriters of different insurers and reinsurers providing feedback and recommended training as needed.
- Anticipated the needs of executives, prioritized tasks and ensured successful execution of all productions.
- Undertook and fulfilled a wide array of responsibilities along with appropriate management of significant budgets and logistical challenges.
- Administered an extensive volume and range of stakeholders, attendees, VIPs, corporate guests, media management and accreditation.
- Supervised background operational processes and maintained tracking system of staff participation.
- Adept in assessing and understanding the unique needs of each event and ensuring that the requirements of all stakeholders are effectively aligned and fulfilled.
- Adapted to last minute changes and excelled in leading projects from initial concept to completion.
- Delivered a high profile and the biggest sporting event in Saudi Arabia - Diriyah, 2019
- Developed a database of qualified insurance leads through referrals, telephone canvassing, face to face cold calling business owners, direct mail, email, and networking
- Responsible for achieving sales volume and profits consistent with Company objectives.
- Provided value propositions, handled objections, prepared quotes, and closed sales by getting prospect’s commitment.
- Employed a consultative selling approach, gaining client trust and confidence by uncovering needs and building value to overcome budget restraints.
- Engaged with the Business Development Team to provide input related to new products and services.
- Developed sales presentations for potential new clients in order to expand the clientele.
- Implemented business strategies on a regional basis in conjunction with the Sales Manager.
- Escalated issues that do not meet client expectations to management and orchestrated successful customer retention.
- Delivered new projects by conducting trainings and recruitments.
- Operated content protection on platforms like Soundcloud, YouTube, Facebook, Vine, Vimeo, Dubsmash and Dailymotion.
- Managed internal and external stakeholders and organized monthly meeting agendas to ensure retention.
- Maintained productivity, analyzed monthly accuracy of the team and consistently closed new business deals.
- Proficient in various business operations including client billing, project risks and conflict resolution.
- Implemented effective business policies and procedures.
- Modified targets for revenue profitability and client satisfaction.
- Awarded as Star Performer for playing a key role in transitioning different projects successfully.
- Monitored fraud risks in debit cards.
Identified indicators of potential money laundering or phishing.
- Prepared quarterly SARs (Suspicious Activity Reports) for supervisors and managers.
- Well versed in merchant fraud, identity theft, counterfeits, account takeovers and several other forms of fraud.
- Responsible for training and assisting all agents with claims and handling difficult calls.
- Organized weekly briefing about current fraud trends.
- Created ad hoc queries to fit the immediate and changing needs of the Loss Prevention team.
- Recognized as a problem solver and a person of high integrity with attention to details.
- Managed over-the-phone and email inquiries in a timely manner.
- Determined client needs and security procedure with office staffs to ensure that all bank transactions remained confidential.
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