Customer service Representative
Real Pilates
Total years of experience :11 years, 10 Months
I am in charge of ensuring the clients at the studio feel welcome and complete a variety of front desk tasks, such as handling correspondence, helping with marketing research, training staff, scheduling important meetings.and keeping the reception area clean and well-organized.
Duties Include
• Supporting basic office functions as required, review and distribute mail, file, and order supplies, make copies, answer, screen and handle telephone calls.)
• Preparing, file and track expense reports, correspondence, purchase orders and authorizations.
• Maintaining high standards of confidentiality with respect to all matters and documents.
• Responding to inquiries on the telephone and in person; respond to requests from internal and external sources.
• Classifying, monitoring and maintaining files for the office so that records and correspondence are easily retrieved and available for future reference and use.
Working in a busy department, reporting directly to the CEO.
• Provided overall administrative support to the CEO - including database management and general administrative duties.
• Created forms, memos and informational paperwork as required, including databases
and Spreadsheets.
• Assisted with appointments and schedules, including maintaining electronic/digital
calendars.
• Assisting with paperwork (copying, scanning, filing etc.)
• Mail / Courier duties
• Petty cash duties (e.g. collecting receipts for a bookkeeper or accountant)
• Maintained an office environment, which is efficient, organized and friendly
• Website maintenance i.e. news, updates etc.
• Developing concepts and implementing systems for improved administrative efficiency
• Other duties as assigned
Responsible for providing an efficient and professional administrative and clerical service to colleagues, managers, and supervisors to facilitate the efficient operation of the office.
• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
• The arrangement of business travel, including flights, accommodation, visas, appointments and itinerary.
• Maintaining diary for the team, including arranging appointments and providing supporting information for those meetings.
• Responsible for preparation of expense reports and reimbursement request such as travel expenses, etc.
• Provides payroll information by collecting time and attendance records.
• Answering the telephone (internal & external), taking messages or handling enquiries when necessary
• Maintenance of filing systems.
I was the lead for handling everything from recruiting, hiring, and training new employees. Typical tasks, therefore, included posting job openings, gathering information on new applicants, contacting references, and informing employees of their hiring status.
Tasks Included
• Provide secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
• Maintain employee confidence and protects operations by keeping human resource information confidential.
• Maintains quality service by following organization standards.
• Maintains technical knowledge by attending educational workshops; reviewing publications.
• Contributes to team effort by accomplishing related results as needed.
• Substantiates applicants' skills by administering and scoring tests.
• Schedules examinations by coordinating appointments.
• Welcomes new employees to the organization by conducting orientation.
• Provides payroll information by collecting time and attendance records.
• Submits employee data reports by assembling, preparing, and analyzing data.
• Maintains employee information by entering and updating employment and status-change data.
The Bachelor of Commerce degree is designed to provide a student with a wide range of managerial skills while at the same time, builds competence in a particular area of business studies.
