Online Marketplace Management, Remote Data Entry & Customer Service
Rivanoo Teknikal AB
Total years of experience :9 years, 5 Months
• Managed and organized online shopping portals across diverse international markets including Sweden, Germany, Italy, Spain, France, Netherlands, Belgium, Canada, and UK.
• Achieved and maintained a stellar 95% customer satisfaction rate by delivering prompt and personalized support to resolve inquiries and issues via various channels including phone and email.
• Retrieved, compiled, and accurately input large volumes of data from multiple sources into databases, ensuring data integrity, completeness, and compliance with quality standards.
• Spearheaded the development and implementation of innovative data entry procedures and standards, resulting in a 20% reduction in errors and a notable 15% increase in productivity.
• Generated comprehensive reports from databases and conducted in-depth data analysis to identify valuable insights, trends, and paterns, facilitating informed decision-making and strategic planning initiatives.
• Managing and organizing online shopping portals (Amazon, Kaufland, Cdiscount, Eprice, Cdon, Galaxus) in Sweden, Germany, Italy, Spain, France, Netherland, Belgium, Canada & UK.
• Managing a high-volume workload and maintaining a 95% customer satisfaction rate.
• Handling customer inquiries via phone and email, ensuring timely resolutions and maintaining a response time of under 24 hours.
• Retrieved large volumes data from various sources and entered it into databases, ensuring accuracy and completeness of data and improving data quality.
• Developed and implemented new data entry procedures and standards, resulting in a 20% reduction in errors and a 15% increase in productivity.
• Generated reports from databases and analyzed data to identify trends and patterns, providing valuable insights to inform business decisions and improve organizational performance.
• Collaborated closely with the General Manager to oversee and streamline daily company operations, ensuring a conducive, safe, and profitable working environment.
• Executed eficient order processing, merchandise procurement, and inventory management procedures to maintain optimal stock levels and meet customer demands promptly.
• Implemented and enforced stringent quality and productivity benchmarks to drive operational excellence and achieve organizational objectives efectively.
• Provided leadership and guidance to a diverse team of employees, overseeing recruitment, training, performance evaluation, and conflict resolution initiatives to foster a cohesive and high-performing work culture.
• Actively participated in strategic planning, budgeting, and project management activities to support the organizations long-term growth and profitability objectives.
• Supervised and optimized merchandise handling processes, including damage reduction measures, manual backorders, and timely fulfillment of customer orders.