Ling Cao

Handled 50+ retrofit projects and 4 maintenance service contracts per year including the largest maintenance service contract in HBS Service Department - Maintenance services: achieved revenue of USD 1, 608K (25% of department output); - Follow-on retrofit projects: achieved revenue of USD 235K (40% of department output) Note: out of 6 project managers in service department ➢ Maintenance Service Guarantees - Ensured all maintenance service are delivered timely in good quality, safety and within the budget - Submitted maintenance service report with service KPI tracking monthly and summarized semi-yearly facilities performance report to landlord - Improved the facilities' operation with periodical maintenance schedule, spare parts purchase plan, emergent scheme for accident. - Submitted upgrade and expansion proposals with both technical and financial evaluation for campus aging facilities and increasing demand to landlord ➢ Retrofit Project Controls - Managed a team of engineers and local external sub-contractors, been responsible for design coordination, construction work tenders management, construction works progress monitoring, works quality assurance and conducted cost control - Environment and safety monitoring on site - Took the leadership on T&C activities, organized OAT (operation accept test) and FAT (function accept test) execution after construction completed - Coordinated on project final sign-off and end user training, warranty support, project end user survey and improvement plan ➢ Internal Coordination and Collaboration - Acted as the focal person to manage internal accounts and keep good relationship with different SBGs in Honeywell for promotion and collaboration - Experienced Program: o Service Management System and Building Service & Energy Dashboard Program (1st project in China, cooperate with India software team) o Buy Honeywell Program (cross function cooperation within 4 SBGs) o HON Yangtze River Delta Facility Service Program o Chiller Optimization Promotion Program o Global Security System Integration Program o EBI R430 RC site upgrade pilot (1st project in Asia, cooperate with Australia Software Center ) ➢ Business Development - Developed potential mini-retrofits and business opportunities from the service bank customer or installed base. - Promoted full scope of annual total solution services to existing customers and auto-renewal and escalation for annually maintenance service contract - Maintained the business relationship with key customers both internal and external ➢ Experienced Projects o Honeywell Corp R&D Center, Honeywell TS plant, Honeywell SUOP plant, etc. o Unilever, Nanyang Commercial Bank, Qinshan Nuclear Plant, Shanghai Tobacco, Dow, AstraZeneca, etc.

- Provided technical proposal and quotation for ELV projects and Facility Management Services, including HVAC, BA, FA and SA and Energy saving proposal - Conducted technical training on EBI (Honeywell HBS Core Software Product: Enterprise Building Integration), HVAC, BA, FA, Access Control and CCTV system for customers and internal service technicians and supported on T&C on site

➢ Sales and Service coordination - Kept a customer profile file on all major service contracts. Kept tracking installed base, especially coordinate to transfer closed project files after hand-over from operation dept. to service dept. - Give quotation and technical information to customers. Negotiate with customers for non-service (spare parts) contracts from pricing to delivery. Handled all inquiries and correspondence from customers and the sales force. Assisted service sales to prepare the formal bidding documents and quotation for maintenance or retrofit type projects. - Kept in touch with 96 customers and 21 key accounts during daily work; have won 31 spare parts orders from Y2006 beginning on. - Worked closely with service operation team to do project control and technical support for 100+ service projects - Followed the project procedure and coordinated with different departments - Tracking the order status, the notification of customers, and preparation of the shipping and billing instructions. To ensure the PO and delivery process smoothly. - Provide a monthly schedule on all preventive maintenance, and dispatch the assigned service engineer to the site accordingly. Assisted finance to collect payment from customers. - To do some technical support for projects, such as drawing, programming ➢ Financial analysis for service sales and operation performance - Daily work through contract system (ePSF), Oracle system, Service Management System - Prepared services financial reports for monthly review: Service Strategy Score Card Booking summary report Service response report Warranty transfer report Revenue forecast and conversion report - Handled and coordinated with finance dept. for financial issues such as works on AR ➢ Sales Assistance - Coordinated and scheduled all requests and activities related to contract administration and service sale coordination for Service department. - Maintained and updated the inventory records of the spare parts and all items in the stock room daily - Placed PR/PO in Oracle/webPO and Issued system invoice in ePSF - Provided administration support on contract filing and internal audit - Negotiated with 100+ customers about the initial price of products