customer support representative
SAUDI GERMAN HOSPITAL-DUBAI
Total years of experience :15 years, 3 Months
Insurance Plan Code Expert
Registration and Booking Appointment
Assisting Package Patient and Excellent insurance plan/insurance benefits.
Processed cash and card payments during busy shopping periods, limiting customer wait times.
Completed customer returns paperwork, liaising with various departments to facilitate details.
Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical
issues.
Managing Documents for insurance submission, medical record and etc.
Assisted customers with product-related questions, feedback and complaints.
Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive
personal improvement.
Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Addressed customer service enquires quickly and accurately.
Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Processed and issued product orders and service upgrades for customers.
Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Sorted and stored physical and digital files for ease of use.
Operated various types of office equipment and trained other team members on proper usage.
Archived outdated files, keeping main filing system current and free of unnecessary information.
Classified new documents using correct systems and codes.
Helped staff navigate filing systems and locate desired records.
Placed requested materials into folders, files or boxes for transport.
Organised archived materials into cardboard boxes for long-term storage.
Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Addressed customer service enquires quickly and accurately.
Updated visual merchandising displays to drive sales through engaging and appealing store windows.
Facilitated positive first impressions by maintaining smart, professional appearance at all times.
Certified Health Care Services BLS/FIRST AIDE LICENSE Wound care and Bandaging Emergency Care of Different Health Problem, Death & Dying Complaint management
COMPETITIVE STUDENT
COMPETITIVE STUDENT
