customer support representative
SAUDI GERMAN HOSPITAL-DUBAI
Total years of experience :15 years, 4 Months
Registration and Booking Appointment.
Coded treatment information using Current Procedural Terminology (CPT) codes.
Assisted patients with package selection and excellent insurance plan/benefits.
Processed cash and card payments during busy shopping periods, reducing customer wait times.
Completed customer return paperwork, liaising with various departments to facilitate details.
Managed documents for insurance submissions, medical records, etc.
Monitored customer surveys and feedback to develop corrective actions for service-related issues.
Performed well on quality assurance evaluations by continuously acting on performance feedback to drive personal improvement.
Scheduled appointments and procedures, verifying insurance coverage and patients' eligibility.
Resolved inquiries such as cancellations/refunds, discrepancies, and account adjustments.
Liaising and supporting pre-authorization for insurance submissions and insurance process requests.
Coordination between departments and the team.
Addressed customer service enquires quickly and accurately.
Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Processed and issued product orders and service upgrades for customers.
Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
Sorted and stored physical and digital files for ease of use.
Operated various types of office equipment and trained other team members on proper usage.
Archived outdated files, keeping main filing system current and free of unnecessary information.
Classified new documents using correct systems and codes.
Helped staff navigate filing systems and locate desired records.
Placed requested materials into folders, files or boxes for transport.
Organised archived materials into cardboard boxes for long-term storage.
Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Addressed customer service enquires quickly and accurately.
Updated visual merchandising displays to drive sales through engaging and appealing store windows.
Facilitated positive first impressions by maintaining smart, professional appearance at all times.
Certified Health Care Services BLS/FIRST AIDE LICENSE Wound care and Bandaging Emergency Care of Different Health Problem, Death & Dying Complaint management
COMPETITIVE STUDENT
COMPETITIVE STUDENT