Admin Assistant
Emerging Technologies
Total years of experience :11 years, 2 Months
• Validating the authenticity of applications and documents submitted by Relationship managers
• Processing the applications from SMB customers as per the standardized procedures and guidelines of Etisalat.
• Updating the submission details in Etisalat portal ie: CPP and CRM
• Maintains the list of applications submitted by Relationship managers to Etisalat with relevant information so that accurate and up to date database is maintained.
• Coordinates with technical team to ensure timely closure of applications, so that guaranteed service are delivered.
• Managing service improvement request by ensuring that the processing and technical team work on the requests based on urgency.
• Managing the tracker which includes all sales details of relationship managers by updating it on a daily basis.
• Generating reports on a daily, monthly and quarterly basis that includes extensive use of PIVOT TABLES, LOOKUP FUNCTIONS AND QUERIES
• Involved in presales activities to support the sales team
• Procuring products from suppliers based on the client requirement
• Providing technical assistance to the clients based on their requirement such as suggesting products that best meets their requirement
• Negotiating with suppliers for availing the best price
• Preparing competitive quotations
• Preparing performa invoice, purchase order, invoices etc
• Follow up with the clients
• Managing logistics to ensure the timely delivery of products
• Dealing with existing clients
• Documentation and Report Generation
Having worked as a Junior Internet Marketing Executive at Virtus IT Services for a period of 8 months, my roles and responsibilities included Client Interaction, Creating Business Proposals that best meets the organizational goals and requirements of the clients, documentation and report generation.
Did internship for a period of three months on the topic " A Study on Online Marketing of Various Brands" where the hypothesis stating that online media promotes to the success of various channels was proved.
Name of the Course Stream/ Specialization School/College Board/University Year Marks in % Master of Business Administration Marketing Institute of Business Management and Research Mysore University 2013 65%
Bachelors Of Technology Electronics and Communication University college of Engineering Kerala University 2010 66%
12th Maths, Information technology Alan Feldman Public School CBSE 2006 64%
10th Maths, Science Alan Feldman Public School CBSE 2004 81%