Senior IT Specialist
Bridgestone Middle East & Africa FZE
Total years of experience :18 years, 3 Months
• Successfully accomplished the role of project leader in SAP ECC 6.0 Rollout project (SD, MM, FI) worth $ 27 Million in Bridgestone Middle East & Africa, Dubai coordinating with Bridgestone Europe and SAP Functional and technical consultants
• Designed and developed web based partner portal to handle order management and end to end shipment data with tracking of containers
• Implemented HR Payroll software using SAGE and integrated it with SuccessFactors and SAP
• Rolled out Robotic process automation (RPA) using blue prism to automate repetitive tasks in LSCM department and also implemented power apps and workflow automate to automate many tasks for other departments
• Implemented Incident management tool complying with ITIL standards in Bridgestone Middle East & Africa, Dubai and which in turn reduced the manual errors/ manpower and improved the work efficiency by 75%
• Rolled out paperless system to streamline 5 major processes (invoice booking, local and business trip expenses and advertisement subsidies) and integrate with SAP across all the MEA regions in 2 months’ time
• Developed macro programs to generate market wise price list and also consolidation of price lists for 52 countries to reduce the manual interventions in day to day operations
• Played a stellar role in performing the role of project management in managing testing activities
• Efficiently designed software testing to ensure a high-quality standard of code installed from test phase into the production region
• Essayed a key role in understanding and drafting of software requirement documents
• Significantly designed and implemented test scenarios used in end-to-end testing
• Ensured effective preparation of test plan and estimates for the project delivery
• Holds the distinction of providing the knowledge about Quality standards to the department
• Acknowledged for managing the development team for the projects currently undergoing
• Successfully organized team meeting and sending progress report to the director
• Played a stellar role in understanding and analysis of requirement documents
• Actively participated in product design reviews to provide input on functional requirements
• Carried out:
o Test plan and Test Estimates preparation
o Test Environment setup, Reviewing user guides
o Support for the team members to prepare Installation qualification, operational qualification, product qualification documents
o Execution of test case documents
• Essayed a key role in adopting SCRUM (Agile methodology) in the project
• Acknowledged for reporting the deviation of a requirement
• Efficiently provided onsite support to the implementation team 24/7
• Successfully attended weekly defect report meetings and presented progress updates
• Essayed a key role in understanding Business Requirements from SRS document
• Efficiently involved in:
o Preparation and execution of test cases
o Creating User scenarios
o Functional, System, Compatibility and Regression testing
o Testing of third party application (USB sentinel pro) used for providing restricted access between client & server system
• Successfully performed Usability testing while coordinated the UAT process with the client
• Significantly posted defects and monitored the defects and prepared report
• Played a stellar role in handling the technical aspects of TurboTax (Computer Based Tax Preparation Software of United States) for the end users
• Efficiently maintained Service Level Agreement (SLA), Customer Resolution (C-Res) and Customer Satisfaction (C-SAT)
PMP certified professional- PMP No. 1606511
IT Infrastructure Library (ITIL) V3 Foundation
scored 70%
scored 92%