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تم إلغاء حظر المستخدم بنجاح
Lisa Williams, General Manager

Lisa Williams

General Manager·First Select Employment Services

الإمارات العربية المتحدة

بكالوريوس, Business Computing

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 10 أشهر

General Manager

مايو 2015 - حتى الآن

First Select Employment Services

الإمارات العربية المتحدة

مايو 2015 - حتى الآن

§ Reporting to the CEO, I lead and managed the integration of a sole establishment to operate efficiently and in line
with group and global standards of a leading multinational.
§ Directing and managing the overall business and monitoring day to day running of the operation.
§ Continuous evaluation and improvement of business operational processes and systems to ensure operational
efficiency and optimise performance.
§ Full financial responsibility of the P&L objectives, managing all revenue and costs for the business while ensuring
a healthy OCF.
§ Optimisation of the commercial activities to ensure the sales objectives are met.
§ Drive the cost control agenda to ensure the operational cost-to-sales are within the defined parameters.
§ Directing the quality functions of the division and ensuring adherence to the quality system and accountable for
obtaining ISO accreditation.
§ Plan, direct and oversee all HR operations of the business and actively review and improve work processes to
ensure adherence to best in class HR practices.
§ Maintaining partnership with internal stakeholders to ensure support and KPI success (HR, Finance, Payroll, IT,
Legal, Estate and Logistics).
§ Launched the employee recognition program, strengthened staff retention rate and therefore ensuring the
achievement of customer satisfaction.
§ Working in close association with current and prospective customers to understand business needs and develop
continuous improvement plans in order to ensure client retention and business growth.
§ Conducting market research and maintaining a high degree of technical knowledge of the industry and market
segments by monitoring new developments, new products, new research, new concepts and more.

مجال الشركة:
وكالات التوظيف
الدور الوظيفي:
الإدارة

Relationship Director

سبتمبر 2014 - مايو 2015

First Select Employment Services

الإمارات العربية المتحدة

سبتمبر 2014 - مايو 2015

§ Accountable for the management of all client relationships including the single biggest contract valued at AED 60M
per annum.
§ Build strong relationships with executive decision makers and influencers, ensuring retention of strategic accounts

مجال الشركة:
وكالات التوظيف
الدور الوظيفي:
الإدارة

Commercial Director

مايو 2011 - سبتمبر 2014

G4S, Cash Solutions

الإمارات العربية المتحدة

مايو 2011 - سبتمبر 2014

♣ Developed and implemented commercial strategies according to company goals, objectives and budget requirements, to ensure acceleration of business growth.
♣ Conducted market research and analysis to create detailed business plans on commercial opportunities. Formulated strategies to acquire new customers and manage client relationships.
♣ Built and maintained profitable partnerships with executive decision makers ensuring client retention.
♣ Negotiated new contracts and ensured contract renewal all in line with Group CRM.
♣ Implemented Customer Support Centre to enhance and monitor service levels, therefore providing delivery of service excellence.
♣ Managed the sales and bid team in all aspects of their work - meeting sales targets, client meetings, tenders.
♣ Personally lead and negotiated the largest tender for the business, that resulted in the successful award of an International Financial Institution for the provision of full cash management services (ATM & CIT Management).
♣ Developed new innovative service lines including the launch of the first automated cash management solution for retailers in UAE.

مجال الشركة:
خدمات الأمن الخاص
الدور الوظيفي:
الإدارة

Marketing Manager

سبتمبر 2008 - أبريل 2011

G4S, Cash Solutions

الإمارات العربية المتحدة

سبتمبر 2008 - أبريل 2011

§ Developed exceptional company relations and partnerships with Financial Institutions and Retailer clients in UAE.
§ Determined target markets and developed strategic and marketing activities to ensure client retention and
business growth.
§ Successfully exceeded sales targets by 25% year on year through account management and development.
§ Ensured monthly strategic engagement with clients to understand their needs and ensure operational satisfaction.
§ Motivated, trained and guided team members and worked in close association with the operations to ensure high
quality of service delivery and customer satisfaction.

مجال الشركة:
خدمات الأمن الخاص
الدور الوظيفي:
التسويق والعلاقات العامة

التعليم

Limerick Institute of Technology

يناير 2006

يناير 2006

بكالوريوس، Business Computing

أيرلندا

Skills

ACCOUNT MANAGEMENT
Expert
ACCOUNT MANAGEMENT
Expert
CONTINUOUS IMPROVEMENT
Expert
CONTINUOUS IMPROVEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
FINANCIAL
Expert
FINANCIAL
Expert
MARKET RESEARCH
Expert
MARKET RESEARCH
Expert
QUALITY
Expert
QUALITY
Expert
SALES
Expert
SALES
Expert
STRATEGIC
Expert
STRATEGIC
Expert

اللغات

الانجليزية

متمرّس