ICT Software Engineer
Gems American Academy - UAE
Total years of experience :11 years, 10 Months
• Work with educational leaders in solving problems and creating suport systems for Staff, students and parents.
• Overseeing the integration of software technology i.e. Google apps for education, PowerSchool, Seesaw, Reading A-Z etc.
• Administering and continually improving the school’s student information system- PowerSchool SIS, PowerSchool Unified Classroom and PowerSchool Learning.
• Maintaining K-12 digital learning platforms.
• Manage student and teacher account information on multiple software systems (Create, Modify, Delete)
• Use PowerSchool to work with educational curriculum standards, rosters and reports.
• Day-to- Day suport for software usage.
• Generate and prepare report cards to be sent out to parents
• Communicate with users in assessing their on-going needs, recommend best practices, effective solutions and implement to produce desired results.
• Maintain records and manage log of all work undertaken.
• Maintaining the School IT Infrastructure.
• Install, configure, test and maintain operating systems and Active directory
• Setup user accounts and profiles for users. Adding, removing, updating user account information, resetting passwords for users.
• Responsible for device management (JAMF and Intune MDM)
• Provide technical assistance and support incoming queries and issues related to computer systems, software, and hardware through ticketing software.
• Troubleshoot problems from hardware, software, application systems, network infrastructure virus and security related issues.
• Install and configure software applications, antivirus, software utilities and patches for windows and MAC.
• Provide technical support for software projects at the school.
• Provide technical support for teachers, students and parents during distance learning (Online platforms such as MS Teams, Zoom and gogle meet)
• Install, configure, test and maintain operating systems and Active directory.
• Prioritize and resolve IT issues based on ticketing software.
• Implementation of technologies, including new hardware systems, software, and servers.
• Maintaining company's IT network, servers, security systems, CCTV, retail cash machine and event till machines (ER 390 and 380) programming and biometric attendance system and Information Reporting using Advance Microsoft packages (Advanced Excel and Macros).
for Microsoft Project, Electronic Document
Management System, Microsoft Office Packages, Access, Advanced Excel,
Macros and Excel- VBA
• Conducted training projects across multiple industries including Banking,
Oil and Gas, Manufacturing, Retail, Aviation, Shipping, Hospitality and
Trading.
• Maintained all company quality records, audit results, reports, and files.
• Supervised and trained clerical administrative staffs.
• Worked as a trainer for Electronic Document Management System, Microsoft Office Professional, International Diploma in IT Skills, Document Controller Software, ICDL- International Computer Driving License and Databases.
• Provided on-the-job Training for Advanced Excel, Macros and Excel- VBA, C and C++ Programming
Installing, maintaining and configuring hardware and software system.
• Developed a Macro enabled workbook for scrutinizing the tax amounts.
• Analyzing system logs, identifying potential issues with systems,
performing routine audits, software and backups.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information,
resetting passwords, etc
• Ensuring that the network infrastructure is up and running.
Creates and maintains the document repository for all study-related
documents
• Teach students using a systematic plan of lectures, demonstrations,
discussion groups, laboratory work, shop sessions, seminars, case studies,
field assignments and independent or group projects
• Provide instructions specialize in particular fields or areas such as
engineering technology and computer software.
Translating inventory Chinese patent of “World intellectual patent
organization” which are in the area of Computing, Telecommunication,
Semiconductor technology, Power, Electronics, Instrumentation, Optical
systems, Digital electronics, Industrial, Transportation, Medical,
Agricultural, Automobile and General Engineering documents.
• Abstracting the patent in order to get novel feature about the invention
by technically analyzing the document.
• Copy editing the abstract in order to bring its word count to pre-set word
limit and to make the abstract comprehensive
Anna University- Graduated with First Class with Distinction.