Freelance Trainer / English Second Language Teacher
Self employed
Total years of experience :19 years, 9 Months
Deliver language teaching using Cambridge Empower educational series, from elementary to upper intermediate levels. Provide variety of classes from private individual lessons to classes attended by 3 - 20 students. Adjusted to social distancing requirements by mastering delivery of online classes via Zoom.
Provision of HR & Training generalist activities, reporting to the CEO and responsible for 12 hotels throughout MEA.
• Implemented industry standard policies and procedures, including employee benefits matrix, management incentive plan and facilitated online reach with development of Careers Website.
• Slashed Life Insurance premium by 23% with increased benefits
• Directing pre-opening activities, pre-opening budget management, manpower planning and scheduling.
• Researched, selected, and recommended HRIS for company.
• Created Code of Business Ethics and ensured comprehensive staff engagement with supporting training material.
• Trained HMH Corporate Office Dept Heads to be in-house trainers in order to develop and deliver Revenue, Distribution and Sales Academy.
Reporting to the General Manager and heading 4-person team with overall staff of 1200, directed all learning and development programmes. Developed and ran departmental training system, orientation programme and launched corporate learning & development initiatives.
• Spearheaded roll out of Kempinski DNA and service culture for 1200 employees.
• Collaborated with Regional Training Manager to adapt service culture training programme to be more culturally appropriate for MEA.
• Designed and implemented suite of customer service programmes as part of quality initiatives
• Coached and developed Training Co-Ordinator to assume role of Assistant Training Manager.
Responsible for regional HR and training function with ME, management of recruitment database and pre-opening recruitment plans, across portfolio of 19 hotels.
Responsible for general HR practices
Provided training to hotels in Africa, - Nairobi, Asmara, and Lusaka. Ran programmes to develop local Training Managers.
• Executed duties as Area Director for Pathways Development Centre Programme.
• MEA HR Champion for Trainer Skills Development and PACE.
• Contributed to IHG EMEA Orientation Programme 2004.
• Organised and attended as Master Assessor GTC Accreditation Programme for MEA.
• Introduced Annual Peer Group Review to Section Level.
RSA/Cambridge Certificate in teaching English as a foreign language to adults
Business degree specific to Hospitality sector.