Customer Service Executive
BLS International Services
Total years of experience :6 years, 3 Months
〓 A complete documentation check & verification as per the standards and guidelines set by Embassy of
India, Abu Dhabi / Consulate General of India, Dubai
〓 Answering all kinds of queries of customers - online and offline
〓 Multitasking - managing customer calls, submissions and document verifications simultaneously
〓 Promotion of Value Added Services
〓 Communicating with the customers in a polite and helpful manner
〓 Constantly updating self on the updates set by CGI/EOI
〓 Form Filling of the applications as per the requirement - minimum typing speed of 60 with 100% accuracy
〓 Accepts service charge, courier charge and passport/visa fee in cash.
〓 Tallying and accounting of day end cash.
〓 Prepare daily cash and data reports for the management
〓 Exhibit good communication, customer service and interpersonal skills
〓 Flexibility to work according to the requirements of the company ( time and location )
〓 Single staff at the Premium Lounge where VIP customers are entertained.
〓 Assist HR department in staff recruitment both in UAE and other countries - sourcing and prescreening
of CVs
〓 Assist in probation assessment
〓 Coordinating processes related to visa and medical insurance of employee and dependents
〓 Interact with employees in 7 countries on a daily basis and manage all their documents
〓 Managing tenancy contracts, service agreements
〓 Updating leave records
〓 Preparing salary certificates and benefits for employees
〓 Filing and managing documents in employee personal files
〓 Assess the validity of submitted files
〓 Check on the availability of required documents and collaborate with the team (as required) if any additional
information is required
• Creation of syllabus and question paper patterns for the academic year
• Handles queries, complaints and requests of Parents and students.
• Involved in interaction with management regarding improvement in teaching methods
• trains a team of teachers with the newly adopted techniques
• Reviews and observes classes and gives beneficiary comments
• Coordination with other departments for the overall progress
Handling customer requirements and discussions for promotion of the applications developed by teams
• Presenting demonstrations of new products to customers
• Provides updated progress report to clients.
• Handling customer complaints and implementing solution oriented approach
• Maintains a log of customer complaints, requests and closing them within stipulated time.
• Co-ordination of all activities included in the Project
• Planning and monitoring the work for timely completion of the project
• Maintains a customer survey report and implementing corrective actions based on root cause analysis.
• Ensure customer satisfaction and thus promotes business value.
Passed B. Tech in electronics and Communication Engineering with a distinction.