Liza Agbu

 Deliver excellent customer service at all time
 Resolves guest problems quickly, efficiently, and courteously
 Manage and monitor all office personnel and ensure proper completion of all front office duties
 Supervise reservations and the allocation of bedrooms with the Housekeeping Supervisor
 Maintain accurate and up to date records of daily cash collection, important document and files
 Ensure that all hotel standards and procedures are applied
 Conduct night audit and prepares monthly payroll
 Ensure to submit monthly occupancy report to Abu Dhabi Tourism
 Adhere all company policies and procedures

Welcoming guest with a smile and deal with complains in a friendly and helpful manners.
Deal with all inquiries in a professional and courteous manner thru phone calls or emails.
Administer all reservation, cancellations and no-show in line with company policy.
Be responsible for evacuation, in case of emergency, acting as first point of contact for guest and emergency services.
Perform book keeping and cashiering duties.