Front Desk In-charge
Flamingo Hotel Apartments
Total des années d'expérience :17 years, 5 Mois
Deliver excellent customer service at all time
Resolves guest problems quickly, efficiently, and courteously
Manage and monitor all office personnel and ensure proper completion of all front office duties
Supervise reservations and the allocation of bedrooms with the Housekeeping Supervisor
Maintain accurate and up to date records of daily cash collection, important document and files
Ensure that all hotel standards and procedures are applied
Conduct night audit and prepares monthly payroll
Ensure to submit monthly occupancy report to Abu Dhabi Tourism
Adhere all company policies and procedures
Welcoming guest with a smile and deal with complains in a friendly and helpful manners.
Deal with all inquiries in a professional and courteous manner thru phone calls or emails.
Administer all reservation, cancellations and no-show in line with company policy.
Be responsible for evacuation, in case of emergency, acting as first point of contact for guest and emergency services.
Perform book keeping and cashiering duties.
Executive Training for Microsoft office
Bachelor of Secondary Education Major in Mathematics