liza amerouali

Arrange Pre Arrival planning and coordinate with respective departments (In room dining, Housekeeping...)
 Assign customized amenities
 Meet special guests requests and answer their inquiries
 Prepare welcome letters and place it in the rooms
 Provide hotel orientation and promote services
 Contribute in increasing the revenue of the department by selling packages (QAR 10 000/month average)
 Built relationship with suppliers to improve guest experience (Amenities, packages…)
 Assigned the projects: Guest Recognition milestones
 Launched Lobby ambassadors and pre-arrival arrangements
 Anticipate guest needs and build strong relationship with customers
 Interact with guests and provide a welcoming atmosphere
 Address customer concerns and escalate to Duty Manager when needed
 Record preferences and update guests profile
 Bid farewell to guests at the end of their stay

 Rooms controller
 Guest relations
 Front desk
 Administer all guest departure on everyday basis and ensure to be compliant to all established manual and computer procedures
 Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person
 Monitor all work of employees and ensure optimal performance of hotel departments and to be compliant to all established standards
 Ensure optimal level of customer services for all guests and manage all communication with guests for check in and checkout process
 Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy
 Analyze all hotel functions and maintain standards and recommend strategies to increase revenue for hotel
 Monitor all operations and ensure compliance to all quality assurance standards when dealing with customers
 Coordinate with laundry department and assist to clean guestrooms

 Achieve growth and hit sales targets by successfully managing the sales team
 Design and implement a strategic business plan that expands company’s customer base and ensure its strong
presence
 Recruitment, objectives setting and performance monitoring of sales representatives
 Training personnel and helping team members develop their skills
 Build and promote strong, long-lasting customer relationships by partnering with them and understanding their
needs
 Present sales, revenue and expenses reports and realistic forecasts to the management team
 Identify emerging markets and market shifts while being fully aware of new products and competition status
 Developing goals for the development team and business growth and ensuring they are met.

 Selling products and services using solid arguments to prospective customers
 Performing cost-benefit analyses of existing and potential customers
 Maintaining positive business relationships to ensure future sales
 Researching organizations and individuals online to identify new leads and potential new markets
 Contacting corporate clients via email or phone to establish rapport and set up meetings
 Planning and overseeing new marketing initiatives
 Contacting clients to inform them about the new packages
 Developing quotes and proposals
 Negotiating and renegotiating with hotels by phone, email, and in person
 Developing sales goals and ensuring they are met