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liza Aziz, IT technical Support

liza Aziz

IT technical Support

Diyar United Company

Location
Kuwait - Hawali
Education
Diploma, ITIL Foundation V3
Experience
10 years, 6 Months

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Work Experience

Total years of experience :10 years, 6 Months

IT technical Support at Diyar United Company
  • Kuwait - Hawali
  • My current job since February 2015

- Respond promptly to user request.
- Create AD for users
- Remote access for users computer for level-1 support.
- Monitor IT infrastructure equipment.

Network Administrator at Hassan Abul Co.
  • Kuwait - Hawali
  • August 2014 to February 2015

- Monitor switches, firewall and Antivirus updates
- Connect remotely to users computer for solving any technical problems.

ICT Network Design Trainee at SSH International
  • Kuwait - Al Kuwait
  • April 2014 to August 2014

- KNG Head Quarter: Supervise installation of Passive infrastructure, Cisco switches, Avaya Telephone system, Honeywell Security system and Televes IPTV system

- Kazma Military Campus:
Build network design: 2 Core switches, 9 Distribution switches and over 150 switches.
Build BOQ for passive, active and telephone system
Got deep knowledge in writing technical specification for passive, active, Digital signage, IPTV and Telephone systems

Trainee at Advanced Computer Technology
  • Egypt - Cairo
  • July 2012 to September 2012

- Campus Network design (Cisco Switching & Routing)
- IPTV & Digital Signage system implementation.
- IP telephone Applications.
- RFID Applications
- Managing existing network security system & policies.

Education

Diploma, ITIL Foundation V3
  • at New Horizon Training Center
  • December 2015
Diploma, Microsoft Office 2010 Master Specialist
  • at GUST university
  • November 2015

MSOMS: Microsoft Office 2010 Master Specialist

Diploma, Cisco Certified Network Associate
  • at Information Technology Institute
  • April 2015

- LAN fundamentals - Switching & Routing - WAN - IP V6 - Network Security - Network Management System

Bachelor's degree, Computer Science
  • at Ain Shams University
  • September 2013

Sep. 2013, Bachelor in Computer Science, Ain Shams University • Accumulated Grade: Pass. • Graduation Project: Blind-Eye Mobile Applications - Scope: (Currency Identifier, Arabic TTS, Voice Calendar) - Grade: Excellent. Relevant Courses: * Switching & Routing Technology. * Structured programming course with C++, * XML Integration platform * Video Streaming * Object-oriented Programming course with Java, * Web Applications * C# course. * Assembly language. * SQL Administration * VOIP system structure & software applications * Android Operating System * Network Concept (LAN, WAN)

Specialties & Skills

Executive Secretary
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Programming
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Teaching
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IP Networking
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.NET
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BUSINESS INTELLIGENCE
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CUSTOMER SERVICE
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DATABASE
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DATABASE ADMINISTRATION
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MS OFFICE
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CCNA
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ITIL Foundation V3
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Languages

Arabic
Expert
English
Expert
French
Beginner

Memberships

membership in ACM (Association for Computing Machinery)
  • Member
  • June 2012

Training and Certifications

Microsoft Certified Application Profissional (Certificate)
Date Attended:
October 2015
Valid Until:
October 2017
ITIL Foundation V3 (Certificate)
Date Attended:
November 2015
Valid Until:
November 2017
CCNA (Training)
Training Institute:
Ain Shams University
Date Attended:
July 2013
Duration:
60 hours
CompTIA Network+ (Training)
Training Institute:
Ain Shams University
Date Attended:
July 2012
Duration:
40 hours

Hobbies

  • Internet surffing, reading and table tennis