CABIN CREW
Qatar Airways
مجموع سنوات الخبرة :9 years, 9 أشهر
• Premium Cabin Crew Member
• Understand the duties of the assigned position during flight. Operate Ultra long haul, long haul,
medium haul and turnaround commercial flights within the US, Far East, Europe and Gulf Regions.
• Administer Basic First Aid assistance if necessary.
• Performs security and safety checks pre-flight ensuring safe environment for customers and in
compliance with safety regulations.
• Five Star Customer Service and on-board service recovery to customers. Give particular attention
to passengers with special needs (children, disabled, elderly etc.)
• Welcome customer on board and help them to their seats when necessary. Serve food and
refreshments.
• Adhere to established regulations and procedures. Monitor the cabin frequently for the entire
duration of the flight.
• Handling unruly, upset or angry customers.
• Microsoft CRM, Claims specialist.
• Processing delayed, damaged and pilfered baggage claims in a timely manner and pursuant to
company conditions of carriage.
• Ensuring all baggage file information is complete and accurate in the computerized baggage
tracking system (World Tracer), updating the file when applicable.
• Amending files with existing baggage status in a timely manner. Closing baggage claim files that
have been resolved.
• Process luggage refunds and interim expenses. Understand and manage work based on
convention guidelines, limits to liability, contract of carriage and company policy.
• Lost Luggage Agent- facilitates baggage reconciliation to arriving customers.
• Processing of delayed, damaged and Pilfered baggage claims of arriving customers.
• Ensuring all baggage file information is complete and accurate. Amending and closing files. (World
Tracer)
• Forward on-hand bags, including processing unclaimed bags from customs office and forwarding to
Central baggage office or to passenger address.
• Act as ground hostess and is highly visible and helpful to the public in the airport check-in area.
• Servicing customers by meet and greet, check-in, aircraft boarding and deplaning, baggage
service, making boarding announcements, providing flight information enquiries and direction
assistance.
• Handling unruly, upset or angry passengers.
• Handles flight operations and flight diversions.
• Works in shifts including early mornings, late nights, weekends and holidays.
Cum Laude