لؤي سليمان

All the front office’s process from A to Focused on achieving a monthly target of 93%
. Field Visit of the Client workplace to analyze risks and facilitate accounts that need to be filed with
the police case
· Follow-up calls on default auto loans and SME accounts (BKT 6), skip tracing via different Channels
· Managing loan restructures/rebooking for SME accounts customers and liaising with the credit
department for related requirements, and ensuring the process completion within the required
turnaround time.
Safeguard confidential records and correspondence, organize and route all incoming/outgoing documents,
and produce needed reports, presentations, and control sheets for management.
. Preparing proposals and settlement letters for auto loans and SME customers and maintaining a
healthy and good working relationship, and coordinating with the client on a daily basis.
. Preparation of a detailed credit application for getting the proposals sanctioned and disbursed.
· Exceptional ability to analyze financial statements and business conditions
Coordinate between central operations and branches, relay instructions, track assigned tasks and projects,
and ensure full adherence to bank policies and Central Bank regulations.
. Analyze the risk in proactive measures & mitigate as per banking guidelines and provide
superlative.

Focused on achieving a monthly target of 93% with ENR value of 15-17 million with an average of 70-
150 Accounts.
· Field Visit of the Client workplace to analyze risks and facilitate accounts that need to be filed the
police case.
. Follow-up calls on default auto loans and SME accounts (BKT 6), skip tracing via different Channels
· Managing loan restructures/rebooking for SME accounts customers and liaising with the credit
department for related requirements, and ensuring the process completion within the required
turnaround time
· Preparing proposals and settlement letters for auto loans and SME customers and maintaining
healthy and good working relationships, and coordinating with clients on a daily basis.
· Preparation of a detailed credit application for getting the proposals sanctioned and disbursed.
. Exceptional ability to analyze financial statements and business condition.
. Analyze the risk in proactive measure & mitigate as per banking guidelines and providing superlative.

All the front office’s processes from A to Z
· Answers and routes incoming calls on a complex digital telephone system
· Responsible for hotel reservations, ground transportation arrangements such as car rentals, limo
services, catering, etc.
· Resolves customer requests, questions, and complaints frequently requiring analysis of situations
to determine best use of resources.
· Knowledgeable of customer service inclusive of hotel reservations, ground transportation,
information on local attractions and activities, and other information that provides valuable
service to our customers