Executive Secretary to Chairman
Al Hassan Group
Total years of experience :10 years, 10 Months
● Organise records, statements, and memorandums while systemising computerised data and presiding over company signature book.
● File and arrange classified documents belonging to chairman.
● Manage calls and emails; transferring to relevant personnel as well as oversee schedules and record
minutes for meetings.
● Conduct numerous tasks to support project development while collaborating with senior leadership.
● Enhance team efficiency by regularly keeping database up-to-date for executives and ensuring accuracy of documents.
● Improved staff relationships through involvement in team-building events.
● Boosted business operations through encouragement of employee engagement to ensure efficient
communication across departments.
● Managed clerical duties including answering calls, relaying messages, scheduling events in calendar, and supervising meeting preparation.
● Conducted reviews of weekly collection report, controlled petty cash, arranged division cash flow statement, and organised crucial documents.
● Arranged and delivered quotes as well as presided over liaisons with supplier, sales team, and Public Relations Officer (PRO).
● Monitored tenders and oversaw company registration within private and public institutions.
● Streamlined project development by assisting senior management with planning and leading operations.
● Maximised customer satisfaction by overseeing client concerns and ensuring urgent problem resolution.
● Supervised event operations during auctions including guiding and enrolling auctioneers as well as logging personal records on secure system.
● Managed event planning and promotions, partnering with Marketing Department to launch professional functions while maintaining customer appeal.
● Monitored and updated client accounts while performing regular reviews of system database to ensure efficient business procedures.
● Formulated documents utilizing relevant software and oversaw communication within department.
● Maximized sales and retained clients by maintaining frequent communication, addressing issues, and
seamlessly providing solutions.
● Boosted sales through optimisation of team communication to improve customer service with support from showroom management.
● Increased consumer satisfaction by coaching and mentoring new customer service agents on best operating processes and techniques to minimise faults.
● Developed loyalty programme training for sales employees.