Tour Guide
Freelance
مجموع سنوات الخبرة :11 years, 6 أشهر
undertaking research and planning tours
preparing and giving presentations
offering sightseeing advice
organising and leading excursions
problem solving
translating and interpreting
transporting and accompanying tourists.
Generating new business leads and setting appointments with the new existing clients
Making sales presentations to prospective clients.
Negotiating shipping rates with carriers
Regularly visit existing accounts validating our service levels and develop new revenue streams
Managing daily shipping schedules and dispatching trucks for freight pickup
Maintaining regular contact with existing clients to determine their daily and weekly shipping needs
Conduct and report minimum number of sales leads set by the management and transform a minimum of those into revenue generating business.
Ensuring that all client freight loads are shipped on time
Assimilate market information and take part in the overall business development through weekly / monthly sales meetings.
Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.
Follow up on customer communications in a timely and professional manner.
• Prepared promotional strategies to maximize company’s profit.
• Demonstrated technical selling skills and product knowledge.
• Complete understanding of pricing and proposal models.
• Assisted in implementation of company marketing plans as needed
• Created and conducted effective proposal presentations and RFP responses.
• Attracted potential customers to company’s promotions and advertisements.
• Motivated customers by demonstrating the products well.
• Responded to inquiries and trade suggestions.
• Produced year-end inventory report - Prepared reports and provided sales management information.
• Assisted in implementation of company marketing plans as needed.
• Attracted potential customers to company’s promotions and advertisements.
-Allocate rooms and check the identity of the person through valid identity proofs.
-Checking in and Out of guests and saving profiles into the system.
-Taking incoming telephone calls promptly in a professional manner, and re-directing appropriate calls to other individuals or departments within and outside the establishment.
-General administrative duties including, filling, sending reports, invoicing and billing.
-Maintain records of guests and visitors coming in and going out of the hotel.
-Ensures guest request are honored within shortest period of time and message delivered within the same time frame.
• Check in and out guests, Communicate with other departments of the hotel and performed all front office duties to ensure the complete success of a guest stay in the hotel.
• Participated fully in hotel reservation function processing all reservations cancellations and changes as necessary.
• Communicated effectively with customers & provide them with product information.
• Dealt with clients directly in a systematic & consistent manner to manage expectations of service.
• Find out requirements of customers, be responsive & regularly seek feedback from them.
• Ensure accuracy of data provided to the customers at all times.
• Serves as a liaison between the customer and various departments.
• Maintain high level of customer retention.
• Improve competitiveness.
• Improve services and accountability.
Sky net institution of higher learning: Diploma in tourism and mass communication. : Certificate in computer studies. Personal Attributions: A Committed self-motivated, result oriental, young professional with strong organization and communication skills coupled with ability to learn and can work both in team work and independently to meet deadline
ATTAINMENT: Dr.Mwenje High School, Nairobi, Kenya: Kenya Certificate of secondary education. Grade: C+ (Plus)