Road Service (General )
Universal Motors Agencies
Total years of experience :16 years, 10 Months
1. Receiving in-bound calls from Penske customers and diagnosing their mechanical issues
2. -Entering data from these customers into Penske’s AS400 database
3. -Making outbound calls to dispatch appropriate service to customers
4. -Acting as liaison between the servicing location and the customer
5. -Demonstrating excellent phone skills to interact effectively with internal and external customers
6. -Providing customer service, assuring that customers are satisfied and will return for additional business
7. -Managing multiple breakdown situations on a daily basis
8. -Resolving or escalating customer service issues
9. -Performing various duties as assigned by the Roadside Assistance Supervisor to
10. support the efficient operation of the call center
Service responsibilities )
1. Recruited and supervied the service technicians for their team and monitored their performance in servicing customers.
2. Provided training on administrative policies and procedures for their team.
3. Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems.
4. Maintained Customer Service Index (CSI) rating by resolving customer complaints as per dealership policy.
5. Negotiated the cost of repairs to develop fleet pricing when necessary.
6. Verified the need for and authorized mechanical repairs as necessary to maintain driver safety and vehicle reliability
7. Interacted with the co-workers, team members, management, clients and others in a professional manner.
(Bodyshop Responsibilities )
1. Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop
2. Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
3. Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
4. • Raising Warranty approvals and service orders
5. • Raising special orders for parts not available and following up to keep customer informed
6. • Preparing invoices on internal systems and arranging for active delivery of vehicles
7. • Following up payments of credit customers and ensuring collection within stipulated time
8. • Regularly monitoring orders raised and ensuring timely billing
9. • Conducting post service follow up to ensure customer satisfaction.
1. Diagnosis the Electrical, Mechanical faults and solves problems.
2. Chasse overhauling & Replacement
3. Vehicle Test Drive
4. Working with V A S 5051b.(online Adaptation and coding
5. Final Inspection.
6. Work shop operations
7. Diagnose, repair and complete accepted service on customer vehicles
8. Advise clients on work performed, overall vehicle condition, and prospect repair requirements
9. Maintain mechanical service tools on a scheduled basis
10. Operate customer vehicles in a clean and secure manner
11. Support customer relations by quickly responding to customer inquiries
❖ 2 years' Experience in as per Technician & PDI in a Lathangi Ford Bannergatta Road for period of (25/07/2007to28/06/2009)
SKILLS IN FORD
1. Servicing the cars.
2. Engine overhauling
3. Gear box work
4. Diagnosis the Electrical, Mechanical faults and solves problems.
5. Chasse overhauling & Replacement
6. Vehicle Test Drive
7. Final Inspection.
8. Work shop operations
1. Servicing the cars.
2. Engine overhauling
3. Gear box work
4. Diagnosis the Electrical, Mechanical faults and solves problems.
5. Chasse overhauling & Replacement
6. Vehicle Test Drive
7. Final Inspection.
8. Work shop operations
Diploma (AutoMobile) RVD University First class June 2009
Automotive
S.S.L.C Govt. High School Madnoor Second class March 2005
Course Name of the Institution/College Class obtained Year of passing