Loknath Kafle

 Attending several phone calls at a time and providing customers with required information about the hotel products, packages, services and facilities.
 Fulfilling the initial reservation related formalities before handing over the keys to the customers and making the relevant entries into the PMS computer system.
 Deliver personal, team sales targets and Deliver KPIs.
 Close sales using a consultative approach which advises customers on the range of products available and sells
 In the best fit for the guests.
 Give impartial advice to ensure customers purchase the right product
 Deliver and maintain a quality service at all times
 Capture information, record it accurately and input it according to the company quality standards
 Handle both incoming sales calls and make outgoing sales calls
 Look after the customer relationship in pre-sales for an effective handover to post sales
 Develop knowledge of the product range
 Contribute ideas and suggestions to help VMO to grow develop its offering and achieve best practice
 Behave in an ethical and professional manner at all times, taking an open and honest approach to all responsibilities Follow the guidelines required for delivering each campaign/promotion
 Carry out any other duties required by the Company

 Greet, promote, explain and direct Guest if and when necessary.
 Responsible for training of all the colleagues to provide good service to the guest.
 Giving professional guest service & information.
 Collecting innovative ideas from colleagues and put them into action.
 Handling repeated guest complain and take a feedback from the guest.
 Responsible for informing the guest about the upcoming promotions items.
 Update manager about the guest feedback