Customer Sales Advisior
Jumeirah International LLC
Total years of experience :12 years, 10 Months
Attending several phone calls at a time and providing customers with required information about the hotel products, packages, services and facilities.
Fulfilling the initial reservation related formalities before handing over the keys to the customers and making the relevant entries into the PMS computer system.
Deliver personal, team sales targets and Deliver KPIs.
Close sales using a consultative approach which advises customers on the range of products available and sells
In the best fit for the guests.
Give impartial advice to ensure customers purchase the right product
Deliver and maintain a quality service at all times
Capture information, record it accurately and input it according to the company quality standards
Handle both incoming sales calls and make outgoing sales calls
Look after the customer relationship in pre-sales for an effective handover to post sales
Develop knowledge of the product range
Contribute ideas and suggestions to help VMO to grow develop its offering and achieve best practice
Behave in an ethical and professional manner at all times, taking an open and honest approach to all responsibilities Follow the guidelines required for delivering each campaign/promotion
Carry out any other duties required by the Company
Greet, promote, explain and direct Guest if and when necessary.
Responsible for training of all the colleagues to provide good service to the guest.
Giving professional guest service & information.
Collecting innovative ideas from colleagues and put them into action.
Handling repeated guest complain and take a feedback from the guest.
Responsible for informing the guest about the upcoming promotions items.
Update manager about the guest feedback
➢ Successfully Completed Customer Care Training from Dubai Police Academy. ➢ Health & safety training at Burj Al Arab from Dubai Police. ➢ Fire Fighting training at Burj Al Arab from Dubai Police. ➢ Guest Complain Handling Burj Al Arab. ➢ Dealing difficult guest Burj Al Arab. ➢ Being certified by Ellis and Associates International Lifeguard Training Program U.S.A. RECOGNATION AND AWARDS: ➢ Be there of the month Aug 2008 (wild wadi)
Bachelor Degree Cambridge International University of Kathmandu Nepal 2002 TRAININGS: ➢ Completed Market strategic analysis training from Jumeirah Group. ➢ Completed Opera training at Burj Al Arab. ➢ Completed Butler servicetraining at Burj Al Arab.
Higher Secondary Education (Hotel Management) Nepal Rastriya Higher Secondary School (Kathmandu Nepal) 1999
Board Institution Year School Leaving Certificate Nepal Rastriya Higher Secondary School (Kathmandu Nepal) 1996