Marketing Department Call Center agent
emc
Total years of experience :2 years, 4 Months
Marketing Department Call Center agent (July 2016 - Nov 2017)
Learning Outcome:
• Knowledge about call center as customer communication skills
• Mobile adverting, location-based adverting, search Engine Marking ADS display networks and social media adverting ( brands positioning )
Learning outcome:
• Transfer customer’s calls to employee sales consultants & even for Service.
• Appointments for the test drive for the customer & Test drive overnight.
• Check the chassis number of the display cars inside the showroom then I have to inform the cashier to change the location by email.
• Business cards request for employee Sales consultants.
• Kitchen Requirements to the company.
• Take photocopies.
• Contact with UPS to come to collect the documents
• Al Fahim Group - Trainee, Mussafah
Human Resource Department (Sep 2015 - Mar 2016)
Learning Outcome:
• Controls the department data codes.
• Controls the department purchasing records.
Emirates Property Investment Company (EPICO) - 15 to 19 Nov 2015
• Manage some of the most premium and prestigious residential, Villa, high- profile famished apartment, stylish office towers and range of premium hotels.
• Receive all telephone inquiries, complaints and pursuit to send staff for help at any time.
EMC after sales (airport road) June - July 2015.
Learning Outcome:
• General information about Mercedes Benz cars how the engine is working also every detail inside the cars.
• Calling the customers to make sure if they are satisfied and take their opinions