STOREKEEPER
BCP Dermatological Group of Companies
Total years of experience :13 years, 0 Months
Receives, identifies and verifies merchandise. Provides information to and assists customers. Maintain inventory, prepare purchase requisitions for the replacement of stock. Contact suppliers or search catalogues to determine prices and additional details concerning new items. Maintain files appropriate to the activities of the unit, such as invoice, order number, receiving and shipping date etc... prepare reports. Verifies ledgers, statements and supporting documents. Major Duties and Responsibilities:
1. Oversees and administers the operations of a store. Receives, identifies and verifies merchandise. Provides information to and assists customers.
2. Maintains inventory. Uses inventory management software. Prepares purchase requisitions for the replacement of stock. Contacts suppliers or searches catalogues to determine price and additional details concerning new items.
3. Makes claims with transport companies if delivered merchandise has been damaged.
4. Maintains files appropriate to the activities of the unit, such as invoices, order number, receiving date, shipping date, etc. Prepares reports.
5. Is responsible for cash and makes cash deposits.
6. Verifies ledgers, statements and supporting documents.
7. Communicates with others in order to receive or transmit information.
Use cash registers to process transactions and are responsible for keeping track of all the money inside. Ensure high levels of customer satisfaction through excellent sales. Provide a variety of services, from helping you pick out items to ringing up your purchases. Assess customer needs and provide assistance and information on product features, “Go the extra mile” to drive sales. Maintain in-stock and presentable condition assigned areas. Actively seek out customers in store. Remain knowledgeable on products offered and discuss available options, Cross sell products, Team up with co-workers to ensure proper customer service, Build productive trust relationships with customers Requirements.
• Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs
• Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you, and the purchase
• Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor
• Maintaining selling floor presentations, and restocking them as needed
• Learning company systems and procedures to enhance selling efficiencies and complete support duties
• Handle all returns courteously and professionally
• Responsible for achieving personal sales goals and Star Reward goals
• Maintain a professional attitude with sincerity and enthusiasm reflecting commitment to our customer - the most important person in our stores
• Be knowledgeable of and perform sales support functions related to POS procedures
• Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer
• Be aware of current promotional events and sales
• Maintain good housekeeping standards
• Adhere to Loss Prevention and inventory control and compliance procedures
• Perform other duties as assigned
• Regular, dependable attendance and punctuality.
Use cash registers to process transactions and are responsible for keeping track of all the money inside. Ensure high levels of customer satisfaction through excellent sales. Provide a variety of services, from helping you pick out items to ringing up your purchases. Assess customer needs and provide assistance and information on product features, “Go the extra mile” to drive sales. Maintain in-stock and presentable condition assigned areas. Actively seek out customers in store. Remain knowledgeable on products offered and discuss available options, Cross sell products, Team up with co-workers to ensure proper customer service, Build productive trust relationships with customers Requirements
Responsible for providing courteous and efficient food and beverage services to the guests.
To present menu, take order, suggest and recommend appropriately.
To attend and respond to guests’ needs promptly and professionally.
To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.
To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, laying of tables and up-keeping of rest room etc.
Any other appropriate duties and responsibilities as assigned.
Answer questions and resolve problems. When a customer calls and has an issue that needs to be handled, a representative will usually open the customer’s file in the company’s computer system. Representatives use this information to solve problems and may also make changes to customer accounts, such as to update an address on file or cancel an order. Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints. In the event that the representative does not know the answer to a question or is unable to solve a specific problem, a supervisor or other experienced worker may help.
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
• Refer customers to supervisors, managers, or others who can help
Marketing is the process used to determine what products or services may be of interest to customers and the strategy to use in sales, communications and business development. Marketing management as the process of planning and executing the conception, pricing, promotion and distribution of ideas, goods and services in order to create, exchange and satisfy individual and organisational objectives.
