Cabin Crew
Emirates Airline
Total years of experience :16 years, 3 Months
Cabin crew members are highly professional and well trained in all aspects of in-flight safety, service, first aid and passenger handling skills. They ensure excellent quality of customer service to be delivered to every customer on every flight, through a courteous and considerate manner, so that customers are delighted.
Cabin crew members:
Ensure full and up to date knowledge of Emirates products and all aspects of the job and duties i.e. safety, security, customer service, procedures
Are responsible to Senior Cabin Crew Member to expedite service, safety and security checks, passengers’ first aid requirements and ensure passengers’ safe and comfort throughout the flight
Create warm, welcoming atmosphere, greeting passengers and interacting with them during the flight; pays special attention to customers with special needs i.e. unaccompanied minors, mothers with infants, wheelchairs; VIPs, etc.
Prioritize the customers’ requests and uses special techniques to solve problematic issues
Ability to react promptly to any kind of matters and to take decisions without the help of seniors
Possess leadership skills and great team spirit in order to adapt to new cosmopolitan crew team on each and every flight
Possess strong culture of tolerance to different nationals in multinational working environment
Tactful and assertive - able to deal with difficult situations politely but firmly
Excellent communication skills and a clear speaking voice
Deal with internal and external correspondence, provides or requires information on behalf of the Country Manager by using telephone, e-mail and fax services
Schedules and organizes appointments, meetings and committees with participation of the Country Manager
Coordinate with various staff for operational support activities in the resolution of day-to-day administrative and operational problems
Review incoming memos, requests, and reports in order to determine their significance and to plan their distribution to the respective recipient(s)
Prioritize the scheduled events or meetings
Collaborate with structural unit Managers on daily, weekly and monthly postings of reports to facilitate the accurate and timely writing
Classify and maintain archive of corporate confidential files on paper or electronic copies
Translate documents from Bulgarian to English and conversely (or from Bulgarian to Greek and conversely) when necessary
Prepare different documentation, reports and presentations for the Country Manager
Organize different travels, flights and arrangements of the Country Manager, including airplane tickets and accommodation when abroad
Coordinate and maintain vacation records on all employees subordinated to the Country Manager of the respective structural units
Make and keep a record of all business expenses of the Country Manager
Meet and greet visitors of the Country Manager at all levels of seniority
Work closely with the Senior Management
Conduct research on telephone, Internet or archives
Possess higher degree of business acumen as well as capacity to communicate with the other staff
Maintain effective working relationships with staff, clients, business partners and official institutions
Research on the local labour market (average packages, salaries, bonuses, other benefits), regulations and others
Identifying and approaching candidates
Support the organization in daily operational issues
Scheduling and performing interviews
Candidate site interviews and candidates’ follow-up
Maintain database
Preparation and organization of the agenda of the General Manager Branch Network Division, including meetings, conferences, business trips, etc.
Translation of different documents, correspondences from Bulgarian in English or Greek and vice versa when needed
Translation at meetings
Dealing with receiving and sorting of business correspondence; incoming and outgoing telephone calls
Co-operating with different departments and all the branches of the Bank in Bulgaria
Socrates-Erasmus International Exchange Program for Students
