Account Manager
Kalaam Telecom
Total years of experience :14 years, 1 Months
Communicating with clients to understand their needs and explain product value.
Build and maintain strong, long-lasting client relationships.
Collaborating with internal departments to facilitate client need fulfillment.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Maintaining updated knowledge of company products and services.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Resolving complaints and preventing additional issues by improving processes.
Help customers through email, phone, online presentations, screen-share and in person meetings.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Generate sales among client accounts, including upsetting and cross-selling.
Identifies opportunities to grow business with existing clients.
Keep records of client transactions.
Engages with Hollywood and international content distributors and coordinates the delivery of the content files.
Prepares and inputs the data of the media files in the translation sheet.
Inputs data in the Cycle Programming Chart to capture all Original Equipment Manufacturer’s metadata document such as MMA Import Sheet for Panasonic and Master Import Spreadsheet for Zii (Rave).
Involves in content research based on the client’s requirements suitable for Inflight Entertainment Standard and Gulf Culture.
Responsible for Screening Hollywood Movies, International Movies and TV content.
Collects the images for edit and resizing requirement through Adobe photoshop.
Ensure proper filenames for the images and upload them into OneDrive or Google Drive.
Works with the Magazine data content to support Client’s Inflight Entertainment.
Works with Metadata Manager to Project manage the airline cycles while tracking all relevant tasks with Hollywood and international content distributors.
Supports Metadata Manager in production deliverables for assigned clients.
Managing the Quality checks of each file delivered for the Client.
Support the team to close and deliver all metadata cycles with Inflight Entertainment Hardware System Providers through completing their metadata cycle portals.
Carry out all necessary actions to ensure that the company meets its client cycle project targets.
Determines quality control standards.
Coordinate with Project Managers for procurement requirements and holds technical clarification meetings with suppliers.
Negotiate with suppliers to reach target budget amount.
Assisting higher level buyers in the preparation of bid invitations, the analysis of bids and the award of contracts.
Contacts suppliers for price quotes; prepares requisitions and affixes authorizing signature before ordering.
Creating financial commitments according to valid contracts.
Administers document control system and administration of company’s procedural documentation in compliance with good manufacturing practices.
Responsible for the physical management and tracking of policies, revisions, change documentation, and signature logs in accordance with Company policy.
Interacts with cross-functional teams on the redesign of document control process.
Responsible for preparing all the Qualification Documents for the Company potential supplier for registration.
Maintain documentation for projects under taken by the Project Team making in use the project numbering system for easy traceability and proper filing (soft and hard copy).
Schedule appointments, Arrange meetings, taking minutes and keeping notes
Answer phone calls and maintain faxes
Receive, distribute and send correspondence
Track employee/Academy students attendance
Take responsibility of training related tasks, such as booking labs, ensuring lab cleanliness, creating training files, monitoring students’ attendance and printing attendance certificates
Update students and customers/clients database
Managing office boy and directing his daily tasks
Supporting and coordinating Training Operations
Ordering and maintaining stationery and equipment supplies
Arrange travel and accommodation for local and regional staff
Communicate with EXCEED branches and Al Safar Group offices for any tasks to be assigned
Coordinate work permits and government documents with PRO
Maintaining various company forms and files
Book meeting rooms and and arranging for office facilities usage
Maintaining Prometric Testing Center and related certification tasks
Working with Accountant on making office purchases
Maintaining office inventory of office supplies
Working with vendors on purchases related to office equipment
Update CRM for all assigned activities and daily follow up on assignments
Assist and manage immigration requirements for the company and all the 120+ employee of the company.
Checking and monitoring the expiry date of the CPR, Passport, and Residence Permit all the 120+ company employee for renewal and update.
Assist the company staff in their medical test schedule and appointments.
Updating the company and employee status with GOSI & LMRA.
Completing all visa and GOSI forms for Immigration & GOSI applications.
Liaising with the employee immigration applications and the PRO.
Scanning and saving scanned documents to specific folders.
Efficient office management, updating the contact list and safekeeping of document. Screen phone calls; maintaining calendar and correspondence log.
Started all the proper document filings.
Keep safe all original passports, other supporting personal files and all other legal documents of all the 120+ employee of the company.
Maintain records and tracking sheet for daily update of all the 120+ company employee.
