Lorraine Kasinamurayi

• Managed and organized office documentation, ensuring efficient filing systems.
• Managed and maintained records using FASoft software for operational and administrative processes.
• Processed timesheets for the Operations Department, ensuring accuracy and completeness.
• Verified employee working hours, overtime, and leave records before +submission.
• Coordinated schedules, meetings, and appointments for management.
• Prepared reports, presentations, and correspondence.
• Maintained and updated records, databases, and spreadsheets.
• Ensured proper document control and archiving for easy retrieval.
• Acted as a liaison between departments, clients, and vendors.
• Handled incoming calls, emails, and inquiries professionally.
• Scheduled and coordinated business travel arrangements.
• Managed office supplies inventory and procurement.
• Assisted HR with onboarding and record-keeping.
• Supported customer service by addressing inquiries and providing information.

• Conduct requirement gathering sessions and create solution documentation to guarantee successful project delivery
• Engage in weekly meetings to review Salesforce configuration updates and new enhancement prioritization, using this information to determine the next steps
• Train end-users by providing documentation and leading workshops to ensure understanding and user adoption
• Utilize email templates and alerts and create automations, including flows, to solve business needs
• Strengthen the security of a Salesforce org by adequately structuring and monitoring profiles, permission sets, roles, and sharing settings
• Focusing on the user experience, design dynamic lightning record pages, and streamlined page layouts to maximize efficiency

• Conduct requirement gathering sessions and create solution documentation to guarantee successful project delivery.
• Engage in weekly meetings to review Salesforce configuration updates and new enhancement prioritization, using this information
to determine the next steps.
• Train end-users by providing documentation and leading workshops to ensure understanding and user adoption.
• Utilize email templates and alerts and create automations, including flows, to solve business needs
• Strengthen the security of a Salesforce org by adequately structuring and monitoring profiles, permission sets, roles, and sharing
settings.
• Focusing on the user experience, design dynamic lightning record pages, and streamlined page layouts to maximize efficiency.

• Dealing with all of the recruitment needs & employment issues of the company. Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts.
• Providing ongoing coaching, support and advice to the management and employees on people and HR related issues.
• Providing timeous feedback and maintain professional communication to all stakeholders of the company.
• Assisting in ensuring of the effective communication and implementation of Balanced Performance Management system in the organization.

Managing Sales Orders: Processing and managing sales orders, ensuring accuracy and timely delivery of products or services to customers.
• Customer Interaction: Communicating with customers regarding order status, product information, and resolving any issues or inquiries they may have.
• Sales Support: Providing support to the sales team by preparing quotes, proposals, and presentations for potential customers.
• CRM Management: Maintaining and updating customer records in the CRM system, tracking sales activities, and generating reports for sales analysis

• Responded promptly to customer inquiries, providing accurate information and addressing concerns to improve overall customer
satisfaction.
• Used CRM software (Salesforce) to track and log customer interactions, ensuring data accuracy and efficient follow-up.
• Assisted customers with product and service information, guiding them through processes and recommending relevant solutions.
• Escalated unresolved issues to the appropriate departments, following up to ensure timely resolution.
• Managed high call volumes efficiently, maintaining professionalism and calm in challenging situations.
• Gathered and documented customer feedback, contributing to continuous process improvements and enhanced service delivery.
• Managed recruitment and onboarding processes, ensuring a positive candidate and new hire experience.
• Provided support to employees and customers, resolving inquiries and issues with empathy and professionalism.
• Maintained accurate employee and customer records in CRM and HR systems, streamlining information access and tracking.

Responsibilities:
Assisted in Recruitment and Selection.
Processed Manpower Development Leave.
Managing Human Resource Records.
Assisted in Salary Administration.

• Managed job postings, screened resumes, and coordinated interviews.
• Assisted with onboarding, benefits enrollment, and payroll processing.
• Maintained employee records and ensured data accuracy.
• Supported employee relations and conflict resolution.
• Coordinated training sessions and tracked certifications.
• Ensured compliance with hospital policies and labor laws.
• Provided general administrative support to the HR department.

• Coordinated recruitment processes, including job postings, screening, and interviewing candidates.
• Conducted new hire onboarding, preparing contracts and facilitating orientation sessions.
• Addressed employee relations issues, providing guidance on policies and resolving conflicts.
• Assisted in performance management processes, including performance appraisals and feedback.
• Developed and enforced HR policies to ensure compliance with labor laws and company standards.
• Organized and coordinated training sessions to enhance employee skills and productivity.
• Supported payroll and benefits administration, handling benefits enrollment and inquiries.
• Maintained accurate employee records, including personal data and performance reviews.
• Ensured workplace health and safety standards were met through regular monitoring and training.

• Coordinated recruitment processes, including job postings, screening, and interviewing candidates.
• Conducted new hire onboarding, preparing contracts and facilitating orientation sessions.
• Addressed employee relations issues, providing guidance on policies and resolving conflicts.
• Assisted in performance management processes, including performance appraisals and feedback.
• Developed and enforced HR policies to ensure compliance with labor laws and company standards.