lorraine mbonshi, Waitress and Hostess

lorraine mbonshi

Waitress and Hostess

Mugg and Bean

Location
South Africa
Education
Bachelor's degree, Economics
Experience
17 years, 1 Months

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Work Experience

Total years of experience :17 years, 1 Months

Waitress and Hostess at Mugg and Bean
  • South Africa
  • My current job since April 2010

Giving guest a warm and friendly welcome
Taking food and beverage orders and passing them to the kitchen
Serving guest as per their expetations and to their satisfaction
Making sure they are attended at all times and anticipating their needs
Clearing dirty cutlery and crockery from the tables
Processing payment
Cleaning and setting up for the next guest
Training new waitrons and hosts

Waitress and Hostess at Mugg and Bean
  • South Africa
  • July 2008 to March 2010

Giving customers a warm and friendly welcome
Escorting them to their table
Taking their food and beverage orders and serving them as per their expetations
Clearing all dirty cutlery and crockery from the tables
Ensuring they're satisfied at all times during their visit
Upselling food and beverages
Processing cash and card payments
Setting tables after they leave and preparing for the next guest
Training new waitrons and hosts

Cashier at Romans pizza
  • South Africa
  • April 2007 to June 2008

Taking orders and placing them to the kitchen
Upselling food and drinks
Processing cash and card payments
Solving customer complaints

Education

Bachelor's degree, Economics
  • at University of South Africa
  • June 2015

Currently in my second year at UNISA doing a Bachelor of commerse specialising in economics. Modules passed so far in 1st year are Introduction to the Economic and management enviroment Part 1&2 Economics Part 1&2 Business management Part 1&2 Commercial law Part 1 Financial accounting Principles, concepts & procedures Quantitative modelling 1 2nd year Microeconomics Macroeconomics South African Economic indicators Development economics Environmental economics Commercial law 2

High school or equivalent, Commercials
  • at Chipindura High Schoool
  • November 2006

Advanced level with passes in Economics, Management of business, mathematics and english

High school or equivalent, General
  • at Nemakonde High School
  • November 2004

Ordinary level with passes in English, mathematics, intergrated science, history, fashion&fabrics and shona

Specialties & Skills

Customer Focus
Training
Upselling
Hospitality
Customer Service
customer service
waitering
Hostess

Languages

English
Expert

Hobbies

  • Chess, sudoku, mind games
    I was in the High school chess team and I love challenges, I love games that excersises my mind especially mathematically and in any other way