لؤي أبو العز, System Engineer

لؤي أبو العز

System Engineer

DAR AL HANDASAH (SHAIR & PARTNERS)

البلد
المملكة العربية السعودية - جدة
التعليم
بكالوريوس, Infromation Technology
الخبرات
15 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 3 أشهر

System Engineer في DAR AL HANDASAH (SHAIR & PARTNERS)
  • المملكة العربية السعودية - جدة
  • أشغل هذه الوظيفة منذ مايو 2016

· 1k Jeddah tower handling network and system related issues from installation, Configuration and administration for company LAN Infrastructure.
· Manage and coordinates enquiries of project staff on Primavera contract management PCM.

Technical Sales And Support Engineer في Innovative Frequency Establishment
  • المملكة العربية السعودية - الرياض
  • أكتوبر 2015 إلى مايو 2016

· Identifying and making contact with prospective clients, as well as arranging meeting to promote the image of the company.
· Identifying and maximizing revenue from existing customer accounts.
· Meet clients to identify their requirements then Prepare and deliver sales presentations.
· Submitting detailed proposals and quotations to customers.
· Maintaining high levels of product and customer knowledge and participating in training programs as appropriate.
· Providing regular and accurate sales forecast updates to Sales Managers.
· Monitoring competition and analyzing competitor activity.

System & Network Administrator في NextCareHealth
  • لبنان - بيروت
  • نوفمبر 2014 إلى سبتمبر 2015

· Installation and Administration for the company Infrastructure Including System Servers and Network Connectivity.
· Daily interactions with the Company clients (Pharmacist, Hospital, Doctor Center) for System Support, Training and Etc.

Presales في EastNets
  • لبنان - بيروت
  • أكتوبر 2011 إلى أغسطس 2014

• Responding to Customer Request’s and Queries in addition to site Visit when needed.
• Communicating and advice clients on new and existing enterprise solutions as well as other changes and updates.
• Providing pre-sales technical assistance and product education, by making trainings and demonstrating how EastNets products meets client needs.
• Working with the Account manager to provide pre/post-sales support & with the sales team
To design, propose, and close new deals/opportunities with target customers.
• Treating customer’s complaints and Inquiries efficiently and effectively.
• Handling difficult and aggressive customers in a professional manner.
• Compiling and preparing Weekly and monthly reports with recommendations for management.

System's & Network Support في Libancall
  • لبنان - بيروت
  • يناير 2009 إلى نوفمبر 2011

Trouble shooting, administration and support of Windows 2003, 2008 Server and MS Exchange.
Design, Implement suitable networking systems for different levels.
Research and kept up to date with latest developments in the field of information technology.
Liaising with external support agencies to resolve faults speedily.
Made Purchase order and deal with supplier
made weekly report in the team work and the status of department and send it to manager.

الخلفية التعليمية

بكالوريوس, Infromation Technology
  • في lebanese international university
  • يونيو 2009
الثانوية العامة أو ما يعادلها, Science
  • في Shouf Inetrnationa college
  • يونيو 2004

Specialties & Skills

SQL Database
Customer Service
Windows Server
Swift Alliance access
Complaint Resolution
IT Skills
Administrative Duties
Cisco Routers - Configuration & implementation
Pre-sales Support
Messaging Payments
Swift Networks

اللغات

الانجليزية
متوسط

التدريب و الشهادات

MCTS 70-640 & 41 (تدريب)
معهد التدريب:
Self Study
تاريخ الدورة:
March 2012
CCNA (تدريب)
معهد التدريب:
Self Study
تاريخ الدورة:
September 2010
Updated with Microsoft 70-410 MCSA (تدريب)
معهد التدريب:
Self Study
تاريخ الدورة:
March 2014
Microsoft SQl Server 70-450 (تدريب)
معهد التدريب:
Self Study
تاريخ الدورة:
January 2014