System Engineer
DAR AL HANDASAH (SHAIR & PARTNERS)
Total years of experience :15 years, 3 Months
· 1k Jeddah tower handling network and system related issues from installation, Configuration and administration for company LAN Infrastructure.
· Manage and coordinates enquiries of project staff on Primavera contract management PCM.
· Identifying and making contact with prospective clients, as well as arranging meeting to promote the image of the company.
· Identifying and maximizing revenue from existing customer accounts.
· Meet clients to identify their requirements then Prepare and deliver sales presentations.
· Submitting detailed proposals and quotations to customers.
· Maintaining high levels of product and customer knowledge and participating in training programs as appropriate.
· Providing regular and accurate sales forecast updates to Sales Managers.
· Monitoring competition and analyzing competitor activity.
· Installation and Administration for the company Infrastructure Including System Servers and Network Connectivity.
· Daily interactions with the Company clients (Pharmacist, Hospital, Doctor Center) for System Support, Training and Etc.
• Responding to Customer Request’s and Queries in addition to site Visit when needed.
• Communicating and advice clients on new and existing enterprise solutions as well as other changes and updates.
• Providing pre-sales technical assistance and product education, by making trainings and demonstrating how EastNets products meets client needs.
• Working with the Account manager to provide pre/post-sales support & with the sales team
To design, propose, and close new deals/opportunities with target customers.
• Treating customer’s complaints and Inquiries efficiently and effectively.
• Handling difficult and aggressive customers in a professional manner.
• Compiling and preparing Weekly and monthly reports with recommendations for management.
Trouble shooting, administration and support of Windows 2003, 2008 Server and MS Exchange.
Design, Implement suitable networking systems for different levels.
Research and kept up to date with latest developments in the field of information technology.
Liaising with external support agencies to resolve faults speedily.
Made Purchase order and deal with supplier
made weekly report in the team work and the status of department and send it to manager.