Louay Al Khoury

• Ensuring maximum yield, high tenant satisfaction, and occupancy, by creating and implementing strategic leasing & property management policies, key performance indicators (KPIs), and revenue targets
• Developing, disseminating, and putting into effect, operational guidelines for the staff to assist in effective data management, contract processing, tenant retention, renting, negotiations, and compliance
• Maximizing team performance by scheduling weekly Business Development meetings with specific weekly goals, roles, and action plans
• Directing the maintenance crew, enhancing customer service programs, and speeding up ticket reporting
• Handling staff and resident issues, examining rental applications for approval or refusal, and assessing the credit and rental history of prospective tenants
• Executing weekly market research, devising monthly marketing goals, and managing follow-ups
• Arranging daily client meetings to ensure renter retention and customer satisfaction
• Coordinating and executing common space maintenance programs to enhance building appeal and raise rental rates
• Creating and executing procedures for building upkeep and operation
• Facilitating leasing operations, closing deals, and keeping abreast with market trends and laws, by maintaining good rapport with important industry professionals, clients, senior contacts in the real estate sector, and government/regulatory agencies