Relationship Manager / Business Development Manager
Bayt.com
Total years of experience :13 years, 11 Months
• Business development role focusing on building a strong monthly sales pipeline
• Give online demonstrations to clients in order to handle objections and create new opportunities.
• Determine customer’s recruitment needs and prepare the corresponding proposals of the suitable recruitment solutions services.
• Following up on proposal statuses and closing pending deals.
• Meet with new clients and expand our customer reach.
• Manage growth of new business by transitioning them to be loyal customers of Bayt.com
• Track monthly sales and accurately forecast sales for a rolling 90-day advance perio
Takes freelance job for weddings, events, portraits, pre nuptial and glam photoshoot. My portfolio can be seen on https://www.facebook.com/LouieBangeroPhotography/
• Manages a team of telesales agents in reaching team target
• Responsible for overseeing and quality control of RFP, RFQ and RFI
• Does cold-calling to medium to large businesses to upsell and cross-sell Du Products
• Provides intensive product training and skills reinforcement to new hires
• Does applicant preliminary screening and interview.
• Does business appointments and actual sales presentations within UAE
• Provides sales support, billing enquiry and service orientation to new clients
• Does telecom account management to medium and large enterprises
Roles and Functions (CSA):
-answers customers’ queries about bills and general mobile concerns
-does bill manual recalculations when in dispute
- troubleshoots handset problems
-gives brief discussion about handset’s insurance policy
-upsells mobile services and handset offers
As SME:
-provides product information support for advisors
-monitors efficiency of calls within the team
-does first level assessment for call quality in the absence of a QA specialist
-does email correspondence for online enquiries/complaints
- takes calls about class and curriculum inquiries and complaints
-conducts lectures, trainings and skills reinforcement to ESL teachers
-troubleshoots PC problems
-upsells services to clientele through outbound calls
-does PC troubleshooting
-ensures smooth flow of classes
-manages class schedules
-acted as HR specialist, does applicant screening and interviews
Successful completion with merit
Academic Scholar 2005-2007 Academic awardee 2008 - 2009 Lecturer Anatomy and Physiology Elective Nursing
