Senior Operations Manager
Confidential
Total des années d'expérience :21 years, 8 Mois
As a Senior Operations Manager, I direct and manages the day-to-day activities, implement company policies, procedures, and initiatives. Evaluate and enhance the current operational systems and monitor performance against operational goals. Develop reporting and auditing processes used to analyse operational effectiveness.
Summary of responsibilities:
Overseeing the day-to-day operations of a company and ensuring that all departments are working effectively and efficiently.
Implementing company policies, procedures, and initiatives.
Evaluating and enhancing current operational systems.
Planning strategic programs and establishing organizational goals.
Responsible for the Operations lead of a team and for the delivery of the overall operational targets.
Proactively maintain regular engagement with key client contacts in line with client expectations.
Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measures.
Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream.
Projects:
Tadawul Tower, MSIK Schools, Bank of Riyadh Tower, NEOM Pioneer Camp & Hospital, MOI, IMCTC, Diplomatic Quarter.
Deputise for the General Manager in the overall development, performance, and maintenance of the organisation’s activities and obtain the maximum efficiency, quality, services and profitability. This in addition to my operational duties, managing a team of Facilities Managers and responsible for several projects.
Key tasks included:
Business Growth and Profitability
Operations and Clients’ Management
Staff Management
Company Procedures Compliance
Responsibilities to staff, clients and company are:
Supporting the GM to run the workplace, including covering his absence and ensuring operations, performance, staffing, legislation and regulatory requirements and company are maintained.
Deputise for the General Manager in managing the organisation ensuring high quality business activities with maximum quality, services and profitability.
Deputise for the general manager in maintaining and improving mechanisms for organisation activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities.
Deputise for the general manager in developing plans for the organisation’s progress and growth.
Assist in supporting all departments.
Maintain, promote, develop the business expansion and maintain its interest.
Responsible for the efficient and effective service delivery and operations.
Participate in the development and implementation of policy and procedures.
Identify staff training requirements and support with their development.
Carry out regular supervision, inductions and annual appraisals.
Lead the recruitment process.
Projects:
Lusail, QNB, QTerminals, Qatar Port, Vodafone, MOF, QP District, Doha District
Al Shayee, Siemens, GE, Prime Land, Tanween.
Working for one of the leading commercial FM services company supporting businesses throughout the UK. My role as the experienced Regional Manager, taking control of the operations, business development and clients’ relationship across over 150 sites in Bath, Bristol, South Wales, the Midlands and London. Managing the managers, site managers, supervisors and operatives in multisite locations. Responsible for 6 Account Managers with a budget responsibility in excess of £2.5M.
Summary of responsibilities:
Managing the operations services delivery across client business units in line with contract obligations and service standards.
Ensure appropriate levels of resources are deployed with succession and development plans in place.
Ensure all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
Liaise and communicate with client business unit representatives on all areas of service delivery, performance improvement and service development.
Ensure that the budget is adhered to and all levels of expenditure are within the set contract targets.
Promote and enforce the management of Health and Safety Regulations in the workplace.
Projects:
In excess of 100 banking retail branches in South West and South Wales.
Working for one of the leading Facilities Management companies in KSA as Head of Operations, I am responsible for the operation and development of the largest medical facility. I am also responsible for the mobilization management of two newly awarded Aramco Recreations Services contracts and five labour camps management in Riyadh and Dammam.
Key tasks included:
Building lasting relationship with clients by exceeding expectations and achieving best possible and cost-effective services.
Monitoring KPIs and analysing business requirements including training of staff.
Managing and developing the Project Managers and team.
Partly responsible for the bidding process to expand the company portfolio.
Mobilization Management of two ARAMCO newly awarded contracts.
Leading the recruitment process.
Labour camps management (+4000 staff) in Riyadh and Dammam.
Projects:
King Fahad Medical City, Riyadh and Dammam Labour Camps, ARAMCO Recreation Services.
Within this well-established family owned business committed to best service, I am responsible for ensuring the provision of hard and soft services at our managed sites, which include commercial, luxury resorts, residential sites and company labour camp. Throughout all, the hard services consist of the repairs and life maintenance of the buildings systems, equipment, life consumables, vehicular and pedestrian gates, water pumped systems and ventilation systems.
Key tasks included:
Identifying potential contracts and leading the team in the completion of contract documentation.
Mobilizing for newly rewarded projects and preparing detailed plans to initiate mission projects, calculating the available resources and requirements.
Co-ordinating the provision of FM services in compliance with time and budget restraints.
Acting as a point of contact, support, guidance and specialism through FM managed sites for clients, contractors and third parties.
Responsibility for the delivery of best practice through compliance with KPI's/ SLAs
Monitor and utilize the CAFM system for smoother running of operations, client relationship and self-assessment.
Projects:
Jumeirah Golf Estate, Bin Sougat Properties, Opal Tower, Oceanscape Tower, Westburry Towers, Global Village, Mazaya Tower, Clover Bay Tower, Al Saadiyat Island, Omran Head Office Tower, Qurum Village.
In this role, I was responsible for the provision of both hard and soft facility services in relation to properties either owned or managed by UDC on the Pearl Qatar during the initial set up phase and during ongoing operations.
This involved the following:
Project managing the scheme of work, supervising and coordinating the work of sub-contractors in the provision of both hard and soft facility services.
Calculating and comparing costs for required goods or services to achieve maximum value for money.
Planning for future development in line with strategic business objectives.
Directing and planning essential central services such as reception, security, maintenance, cleaning, and waste disposal, landscaping and recycling.
Liaising with professional specialists in drafting and implementing proactive and reactive maintenance programmes to meet each of the building type assets managed by UDC.
Projects:
The Pearl Qatar.
At Mainstay, my role was the implementation of operations and facilities in relation to a portfolio of different types of properties managed by Mainstay in Wales and South West England during both the initial set up phase and then during ongoing operations.
Key tasks included:
Managing the in-house teams responsible for the provision of concierge, cleaning, security and maintenance services.
Providing input into the budget process in respect of the community and service charge budget and PPM.
Outsourcing specialized services to subcontractors and managing the work performed.
Managing the performance management, training and retention of operational staff in the region.
Centralizing the issues of communities' transition from construction to management in addition to Testing and Commissioning, DLP and snagging.
Projects:
Over 100 residential and commercial properties in South Wales and South and England.
BSc in Business Administation