Global Move Specialist
Santa Fe Relocations
Total years of experience :11 years, 3 Months
• To ensure a smooth and profitable transportation of shipment from the initial enquiry to closing, with a pro-active, customer driven attitude, providing excellent support and communication
• To receive move request from the Account and arrange briefing telephone call with the Assignee
• To consult Assignee on the Policy and customs information
• To Follow up all telephone conversation with an email
• To be the main point of contact for the Assignee throughout the move
• To be accountable for the door to door move from start to finish - Costing, agent management, information management, timely and proactive communication, expectation setting and escalation resolution, claim settlement
• To maintain data integrity, cost accuracy and move records through Santa Fe’s systems and procedures
• To attend and to resolve any customer issues or complaints pro-actively
• To ensure timely billing and billing accuracy
• To ensure a level of service delivery in line with Santa Fe values
• To provide accurate cost card management through correct ongoing entry of costs, pricing,
control and approval of supplier’s invoices
• Assist the President and CEO in her itinerary including management of Appointments and meetings
• Receives, makes and screens incoming/outgoing calls and correspondences.
• Provides a bridge for smooth communication between the President/ CEO’s office and internal departments
• Arranges local and international travel requirements and itinerary of the President/CEO
• Monitors the budget of the Office of the President
• Coordinates with department/unit managers in the timely submission of reports
• Maintains, updates calendar about personal and social events of employees, airlines executives, clients, global partners and suppliers.
• Takes minutes of meetings as per instructions of President/CEO
• Establish and maintain confidential filing and records management systems
• Maintains up to date entry and filing of Personal and administrative documents
• Ad hoc tasks assigned by the President/CEO
Provided high level of secretarial and administrative support to the Managing Director.
• Coordinate office management activities to the Managing Director.
• Receive and screen incoming calls and visitors, determine which are priority matters, and alert the MD accordingly.
• Review, proofread, and edit documents prepared for the MD’S signature.
• Establish and maintain confidential filing and records management systems.
• Took and transcribed dictation, typed and maintained office records.
• Arranged and scheduled appointments for the MD, including interviewing callers and making proper referrals; prepared material and made arrangements for meetings as required.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Check Clearing and Settlement Division
• Responsible for authenticating clients’ signatures to detect any form of forgery, misrepresentations and irregularities.
• Verify checks for any technical deficiencies ( PDC, SDC, spurious and tampered checks) to avoid fraudulent transactions.
• Encoding of check amounts for terminal balancing.
• Responsible for ensuring that the correct number of checks per branch is verified by using a tally system.
Responsible for screening and proper dissemination of incoming correspondences.
Created an effective database and filing system for easy access of files and documents.
Writes various correspondences such as memos and other inter-office letters.
Answers high volume of incoming calls and inquiries from clients and co-workers
Works with variety of documents including letters, reports, manuscripts, brochures.
Responsible for inputting list of information such as date, record numbers, vehicle year, model, engine, parts in the index field specified by client's instructions.
Proofreads and edits index forms of co-workers to ensure accuracy and quality.