Lucas Konstantinidis, General Manager Operations

Lucas Konstantinidis

General Manager Operations

TwoStones Coffee Roasters, Greece, Athens

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, Food Sciences And Technology
Expérience
20 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :20 years, 3 Mois

General Manager Operations à TwoStones Coffee Roasters, Greece, Athens
  • Grèce - Athènes
  • février 2021 à août 2022

 Manage and oversee the entire Coffee shop
 Setting standard operating procedures to ensure
optimal use in operations
 Responsible for implementing regulations,
systems and policies
 Managing the eshop, e-merchants, social media
 Responsible for the availability of all materials
tools, equipment necessary.
 Identify customers’ needs and respond
proactively to all of their concerns
 Responsible for cost control, food quality,
customer satisfaction, speed of service and work
to increase profitability
 Specialty Coffee Barista experience as per SCA
 Coffee Roasting experience as per SCA
 Dealing with local and foreign suppliers.
 Build a personal network of external contacts and
perform market and competition analysis
 Micros familiar, manage and Train of the staff.
 Develop and implement the Haccp System and
Food Safety strategy
 Product Analysis, Pest Control Managing, Audits,
Authorities Communication, Labelling

Hygiene Manager à Carrefour Majid Al Futtaim Hypermarkets
  • Émirats Arabes Unis
  • janvier 2001 à août 2019

Reports
* Haccp / Hygiene / Pest Control/ Staff
Management
* Training of Employees for GHP's, QM, HACCP
Manual
* Analysis and Customer Complaint Investigation

General Manager à TwoStones Coffee Roasters
  • janvier 2002 à janvier 2008

, Greece, Athens
* Manage and oversee the entire Coffee shop
* Setting standard operating procedures to ensure
optimal use in operations
* Responsible for implementing regulations,
systems and policies
* Managing the eshop, e-merchants, social media
* Responsible for the availability of all materials
tools, equipment necessary.
* Identify customers’ needs and respond
proactively to all of their concerns
* Responsible for cost control, food quality,
customer satisfaction, speed of service and work
to increase profitability
* Specialty Coffee Barista experience as per SCA
* Coffee Roasting experience as per SCA
* Dealing with local and foreign suppliers.
* Build a personal network of external contacts and
perform market and competition analysis
* Micros familiar, manage and Train of the staff.
* Develop and implement the Haccp System and
Food Safety strategy
* Product Analysis, Pest Control Managing, Audits,
Authorities Communication, Labelling

Éducation

Master, Food Sciences And Technology
  • à Agricultural University of Athens
  • septembre 2012

Specialties & Skills

Organisational Skills
STAFF MANAGEMENT
ANALYSIS
COST CONTROL
CUSTOMER SATISFACTION
MANAGEMENT
MARKETING
MATERIALS MANAGEMENT
MICROCOMPUTERS
NETWORKING
POLICY ANALYSIS

Langues

Anglais
Expert
Grec
Expert
Italien
Expert