General Manager Operations
TwoStones Coffee Roasters, Greece, Athens
Total years of experience :20 years, 3 Months
Manage and oversee the entire Coffee shop
Setting standard operating procedures to ensure
optimal use in operations
Responsible for implementing regulations,
systems and policies
Managing the eshop, e-merchants, social media
Responsible for the availability of all materials
tools, equipment necessary.
Identify customers’ needs and respond
proactively to all of their concerns
Responsible for cost control, food quality,
customer satisfaction, speed of service and work
to increase profitability
Specialty Coffee Barista experience as per SCA
Coffee Roasting experience as per SCA
Dealing with local and foreign suppliers.
Build a personal network of external contacts and
perform market and competition analysis
Micros familiar, manage and Train of the staff.
Develop and implement the Haccp System and
Food Safety strategy
Product Analysis, Pest Control Managing, Audits,
Authorities Communication, Labelling
Reports
* Haccp / Hygiene / Pest Control/ Staff
Management
* Training of Employees for GHP's, QM, HACCP
Manual
* Analysis and Customer Complaint Investigation
, Greece, Athens
* Manage and oversee the entire Coffee shop
* Setting standard operating procedures to ensure
optimal use in operations
* Responsible for implementing regulations,
systems and policies
* Managing the eshop, e-merchants, social media
* Responsible for the availability of all materials
tools, equipment necessary.
* Identify customers’ needs and respond
proactively to all of their concerns
* Responsible for cost control, food quality,
customer satisfaction, speed of service and work
to increase profitability
* Specialty Coffee Barista experience as per SCA
* Coffee Roasting experience as per SCA
* Dealing with local and foreign suppliers.
* Build a personal network of external contacts and
perform market and competition analysis
* Micros familiar, manage and Train of the staff.
* Develop and implement the Haccp System and
Food Safety strategy
* Product Analysis, Pest Control Managing, Audits,
Authorities Communication, Labelling